Yvonne Ervin
New Castle
Summary
Detail-oriented professional with strong customer service skills and leadership experience. Proven ability to manage multiple tasks while training new associates effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Associate
Rose's Bed & Biscuit Kennel's INC
Westfield
01.2017 - 12.2025
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Performed cash register functions accurately and efficiently.
- Handled incoming calls from customers regarding orders or other inquiries.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Developed and maintained relationships with clients and vendors.
- Processed payments using point-of-sale systems.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
General Employee
Boar's Head
Newcastle
03.2024 - 08.2025
- Assisted in maintaining cleanliness and organization of work areas.
- Collaborated with team members to prepare and package products efficiently.
- Operated food service equipment following safety and sanitation guidelines.
Assembly
Ts Tech
Newcastle
07.2022 - 03.2024
- Worked with engineering team to develop new assembly processes.
- Trained personnel on proper techniques for inspecting parts during assembly operations.
- Performed visual inspections of components during assembly process.
- Inspected repaired structures for proper fit prior to assembly operations.
- Followed manufacturer's instructions for assembly and installation of new parts.
Crew Leader
Hittle's Landscaping
Westfield
03.2020 - 07.2022
- Supervised daily landscaping operations and coordinated crew activities.
- Assisted in planting, trimming, and maintaining various plants and landscapes.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored task completion to meet company standards for performance.
- Inspected cleanliness, organization and safety of job sites after every shift.
- Enforced safety mandates and OSHA restrictions with good leadership skills.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
Education
GED -
Richmond Community School's
Richmond, IN08-2025
Skills
- Customer service
- Team collaboration
- Employee training
- Problem solving
- Inventory management
- Project management
Certification
CPR Certified ,
Timeline
General Employee
Boar's Head
03.2024 - 08.2025
Assembly
Ts Tech
07.2022 - 03.2024
Crew Leader
Hittle's Landscaping
03.2020 - 07.2022
Associate
Rose's Bed & Biscuit Kennel's INC
01.2017 - 12.2025
GED -
Richmond Community School's