Yvonne Zavoral
Indianapolis
Summary
Professional equipped to meet and exceed expectations. Known for my keen eye for detail and pure curiosity to continue learning. Expertise in problem-solving, collaboration skills, and customer service.
Deliver impactful ideas and provide a solution that elevates Payroll Services documentation, customer awareness, and customer engagement. Reliable team player with focus on collaboration and adaptability, bringing skills in marketing, content creation, and strategic planning.
Overview
12
12
years of professional experience
Work History
Sr Specialty Support Representative, Payroll Services
UKG Inc.
09.2019 - Current
- Daily job activities/assignments….
- Specialty is configuring new or changed services within the Payroll Services Module.
- Specialty is researching and investigating “errors” as my keen eye for detail catches what most miss
- Create meaningful process documents, job aids, customer-facing forms, user guides
- Constantly make improvements to current processes
- Created two in-person micro session client facing training presentations for UKG Aspire 2024. Co-created a third micro session.
- Partake in many Product and Engineering calls about UKG Ready system enhancements
- Panelist on UKG Ready and UKG Dimensions Payroll Services Quarter-End client training webinar.
Sr Dedicated Service Representative
Paychex Inc.
05.2017 - 08.2019
- Point of Contact for 650+ clients
- Mentored and educated best practices providing helpful tips and tricks for day-to-day duties
- Mentored employees: Dedicated Service Center, Regional Service Center, Implementation, and Customer Service Supervisors
- Educated clients on becoming a Flexpert (expert using online Paychex Flex program)
- Learned new and adapted to changed tax laws and regulations to keep my clients aware and updated
Assistant General Manager
Hampton Inn & Suites Indianapolis Airport
07.2015 - 04.2017
- Completed Employee Records: HRO for New/Re-hires, Employee Reviews & Raises, Entered Payroll
- Reviewed employee hours via Time & Labor; submitted Payroll bi-weekly online through Paychex Preview
- Oversaw all Department Heads and their reports
- Supervised all Front of House activities; Front Desk, Pantry (Breakfast) Hosts, Airport Shuttle
- Managed reservations, schedules, & new/continual training for over 40 employees
- Motivated, encouraged & promoted Hilton loyalty as well as Schahet Hotels’ RISE Values.
Assistant General Manager
Holiday Inn Express
06.2014 - 07.2015
- Supervised all front desk activities; reservations, new/continual training for over 20 employees
- Motivated, encouraged & promoted brand loyalty. Resolved guest issues.
- Trained on Opera PMS, problem resolution, and customer satisfaction
- Welcomed all guests with a smile & made them feel at home, built relationships with future/continual guests
- Inspected housekeeping rooms; Performed maintenance for issues around the hotel.
- Created/managed group blocks & meeting room schedule
- Participated in sales blitz within Cincinnati area.
Director of Internal Communications
American Marketing Association, SIUC
08.2013 - 05.2014
- Reached out to 135 AMA members getting them involved and keeping them up-to-date
- Oversaw all internal activities, & delegated assignments and projects to AMA members, bettering our organization
- Promoted for Orderbolt Launch Party, Special Olympics Polar Plunge 2014, and Adopt-A-Spot
Education
Bachelor of Science - Marketing
Southern Illinois University, Carbondale
Carbondale, IL05.2014
Marketing
Eastern Illinois University
Charleston, IL05.2013
Associate of Science - Business Administration
Lake Land College
Mattoon, IL05.2012
Skills
- Process Improvement
- Identify Problem, Solution, Resolution
- Marketing Ideas
- Graphic Design, Logo Design, Curriculum Design
- Customer Satisfaction, Technical Support
- Self Motivated
- Public Speaking
- Microsoft Office
- Leadership, Management, Team Building
About the Team
The Customer Marketing team plays a pivotal role in driving product adoption, awareness, and value realization across the UKG Ready customer base. We’re a cross-functional, collaborative group working closely with internal teams to ensure customers are informed, empowered, and supported throughout their journey. From release readiness to personalized content and campaign execution, we focus on delivering relevant, timely experiences that help customers get the most out of their solutions. With a mix of strategic insight and hands-on execution, we bring creativity, process discipline, and customer passion to everything we do.
About the Role
- Are you a creative, customer-obsessed marketer who thrives on crafting impactful experiences? Join us as a Customer Marketing Specialist and help shape meaningful experiences for thousands of UKG Ready customers.
- In this role, you’ll be the voice behind our product communications—developing content that educates, engages, and inspires adoption. Your work will directly influence customer satisfaction, retention, and product adoption across the UKG Ready platform. As a key member of the Customer Marketing team, you’ll collaborate across departments to bring the customer journey to life—making sure users have what they need when they need it.
What You'll Do
- Develop and execute engaging, personalized content that drives product adoption.
- Lead release readiness communications to ensure customers are prepared for updates.
- Create cross-product collateral and “customer delights” that highlight new value.
- Contribute compelling content for in-person and virtual customer events.
- Collaborate with relationship management teams to deliver content that supports retention and success.
You'll Thrive in This Role If You
- Love turning complex ideas into clear, engaging content.
- Enjoy working cross-functionally in a fast-paced environment.
- Are energized by customer feedback and data-driven insights.
About You
- Basic Qualifications
- 3+ years of experience in B2B or B2C customer marketing, customer success, or product communications within a SaaS environment.
- A strong customer-centric mindset and passion for helping people succeed.
Preferred Qualifications
- Bachelor’s degree in marketing, communications, customer experience, or a related field.
- Experience with UKG Ready or workforce management solutions is a plus.
- Exceptional writing and communication skills, with a sharp eye for detail and storytelling.
- Organized and proactive, with the ability to manage multiple projects and hit deadlines.
- Strong collaboration skills to work cross-functionally and build relationships across teams.
Timeline
Sr Specialty Support Representative, Payroll Services
UKG Inc.
09.2019 - Current
Sr Dedicated Service Representative
Paychex Inc.
05.2017 - 08.2019
Assistant General Manager
Hampton Inn & Suites Indianapolis Airport
07.2015 - 04.2017
Assistant General Manager
Holiday Inn Express
06.2014 - 07.2015
Director of Internal Communications
American Marketing Association, SIUC
08.2013 - 05.2014
Marketing
Eastern Illinois University
Associate of Science - Business Administration
Lake Land College
Bachelor of Science - Marketing
Southern Illinois University, Carbondale
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