ZABIR HUSSAIN K
Application / Production Support Engineer
Chennai,Tamil Nadu
Summary
Highly skilled and results-driven Application / Production Support Engineer with 4 years of experience in providing technical support and maintaining system operations. Expertise in a diverse range of technologies including MS SQL Server, PostgreSQL, and Unix/Linux environments. Demonstrated success in troubleshooting and resolving complex technical issues with SLA adherence. Seeking a challenging Production Support Engineer role to leverage my experience in production/application support to contribute to the delivery of reliable and seamless technical solutions.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Software Engineer
Redim Information Systems Private Limited
03.2021 - Current
- Provided technical support to customers and employees in a fast-paced environment
- Diagnosed, troubleshot and gave solutions to Clients queries and problems
- Provided resolution for complex technical issues
- Trained new employees on technical support processes
- Assisted clients and instructed to fix the issues by them self
- Monitoring the performance and supervising all alerts related to application, system procedures and provides service proactively whenever needed
- Preparing MIS reports on monthly basis
- Create and update documentation for customers and internal usage
- Perform system backups and recovery
- Monitor system performance and integrity
- Identify, research, and resolve technical problems
- Provided technical support and training to end-users
- Analyzing the logs and closing the issues within Service Level Agreement (SLA)
- Involving in the application’s server maintenance tasks and deploying the builds
- Managing team members, allocating tasks to them based on the work load and assisting them whenever necessary.
Education
Masters in Computer Science (M.Sc. CS) -
Loganatha Narayana Government Arts And Science College
06.2018 - 04.2020
Bachelor of Computer Applications (BCA) -
Sridevi Arts And Science College
06.2015 - 04.2018
Skills
- MS SQL & PostgreSQL
- Core Knowledge of Unix Commands
- Incident Tracking Tools: ServiceNow
- Ticketing tools: OS Tickets
- Version Control Systems: SVN
- SLA Adherence
- Debugging Techniques
- Tools: Putty, WinSCP
- Log Analyzing
- Problem-Solving Abilities
- Root Cause Analysis (RCA)
- Technical Support
- Troubleshooting
- Customer Interaction
- Cross-Team Collaboration
- Documentation
Timeline
Software Engineer
Redim Information Systems Private Limited
03.2021 - Current
Masters in Computer Science (M.Sc. CS) -
Loganatha Narayana Government Arts And Science College
06.2018 - 04.2020
Bachelor of Computer Applications (BCA) -
Sridevi Arts And Science College
06.2015 - 04.2018
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