ZABIR HUSSAIN K
Application / Production Support Engineer
Chennai,Tamil Nadu
Summary
Highly skilled and results-driven Application / Production Support Engineer with 4 years of experience in providing technical support and maintaining system operations. Expertise in a diverse range of technologies including MS SQL Server, PostgreSQL, and Unix/Linux environments. Demonstrated success in troubleshooting and resolving complex technical issues with SLA adherence. Seeking a challenging Production Support Engineer role to leverage my experience in production/application support to contribute to the delivery of reliable and seamless technical solutions.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Software Engineer
Redim Information Systems Private Limited
03.2021 - Current
- Provided technical support to customers and employees in a fast-paced environment
- Diagnosed, troubleshot and gave solutions to Clients queries and problems
- Provided resolution for complex technical issues
- Trained new employees on technical support processes
- Assisted clients and instructed to fix the issues by them self
- Monitoring the performance and supervising all alerts related to application, system procedures and provides service proactively whenever needed
- Preparing MIS reports on monthly basis
- Create and update documentation for customers and internal usage
- Perform system backups and recovery
- Monitor system performance and integrity
- Identify, research, and resolve technical problems
- Provided technical support and training to end-users
- Analyzing the logs and closing the issues within Service Level Agreement (SLA)
- Involving in the application’s server maintenance tasks and deploying the builds
- Managing team members, allocating tasks to them based on the work load and assisting them whenever necessary.
Education
Masters in Computer Science (M.Sc. CS) -
Loganatha Narayana Government Arts And Science College
06.2018 - 04.2020
Bachelor of Computer Applications (BCA) -
Sridevi Arts And Science College
06.2015 - 04.2018
Skills
- MS SQL & PostgreSQL
- Core Knowledge of Unix Commands
- Incident Tracking Tools: ServiceNow
- Ticketing tools: OS Tickets
- Version Control Systems: SVN
- SLA Adherence
- Debugging Techniques
- Tools: Putty, WinSCP
- Log Analyzing
- Problem-Solving Abilities
- Root Cause Analysis (RCA)
- Technical Support
- Troubleshooting
- Customer Interaction
- Cross-Team Collaboration
- Documentation
Timeline
Software Engineer
Redim Information Systems Private Limited
03.2021 - Current
Masters in Computer Science (M.Sc. CS) -
Loganatha Narayana Government Arts And Science College
06.2018 - 04.2020
Bachelor of Computer Applications (BCA) -
Sridevi Arts And Science College
06.2015 - 04.2018
Similar Profiles
Nayan NathNayan Nath
Software Engineer at CGI Information Systems and Management Consultants Private LimitedSoftware Engineer at CGI Information Systems and Management Consultants Private Limited
Chandra Sekar. MChandra Sekar. M
Sr. IT Admin at Koantek Information Systems India Private LimitedSr. IT Admin at Koantek Information Systems India Private Limited
Rutvik MangukiyaRutvik Mangukiya
UAT Test Lead at Synoris Information Systems Private LimitedUAT Test Lead at Synoris Information Systems Private Limited
SARANRAJ GSARANRAJ G
Senior Sanction analyst at GEODISSenior Sanction analyst at GEODIS
Balachakradhar RocksagayarajBalachakradhar Rocksagayaraj
Sr. Data Engineer at GAVS TechnologiesSr. Data Engineer at GAVS Technologies