Summary
Overview
Work History
Education
Skills
Custom
Timeline
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ABHISHEK PATIL

Bangalore

Summary

Dynamic Operations Executive with a proven track record at Flipkart, excelling in supply chain management and problem resolution. Adept at leading teams and enhancing customer service, I drive efficiency and foster collaboration, ensuring timely product delivery and seamless vendor onboarding. Committed to achieving operational excellence and delivering impactful results.

Overview

8
8
years of professional experience

Work History

Operation Executive

Flipkart Internet Private Limited
Bangalore
05.2022 - Current
  • Developed and implemented supply chain strategies aligned with brand vision.
  • Ensured timely product delivery to meet customer demands efficiently.
  • Collaborated with business development teams to generate purchase order IDs for vendor procurement.
  • Coordinated with vendors to establish consignments and schedule stock inwarding.
  • Maintained awareness of rescheduling, cancellation, and extension criteria for purchase orders.
  • Updated invoices and marked dispatches to support operational activities.
  • Utilized tools such as Vendor Hub, Retailer Hub, and Postman App to optimize processes.
  • Resolved real-time issues during stock inwarding through collaboration with warehouse and vendor teams.
  • Onboarding the vendor to Flipkart after verifying the shared document.
  • Maintained contact with clients to make updates to the catalog.

Senior Executive Operations

Startek
Bangalore
08.2021 - 04.2022
  • Company Overview: (Flipkart process)
  • Co-ordinating with the Business development and warehouse team for inwarding the stocks & giving them resolution on real time basis if they have any issue.
  • Co-ordinating with flipkart operation team and re-scheduling the consignment wherever its required as per the FC capacity.
  • Sharing the required reports with internal teams(Flipkart operations and warehouse team)

Senior Fulfillment Executive

Zomato Media private limited
Bangalore
12.2018 - 09.2019
  • Onboarding the delivery partners & verifying the documents and sharing with the concerned team.
  • Co-ordinating with the restaurant partner if they have facing any issue giving them resolution.
  • Monitored external and internal service providers.

CRO- Inbound and Outbound

Hinduja Global Solution Ltd.
Bangalore
09.2017 - 12.2018
  • Expertise in CRO, handling inbound calls & giving the real time basis resolution to customer.
  • Worked in outbound and redeeming customer rewards points and selling them products which is available in the payback portal.
  • Worked as Escalation Level cases in the Payback Process.

Education

Bachelor of Computer Application -

BVB College
Bidar, Karnataka

Skills

  • Microsoft Office proficiency
  • E-commerce expertise
  • CRM management
  • Advanced Excel skills
  • Data analysis
  • Staff training
  • Team leadership
  • Customer service
  • Problem solving
  • Flexible scheduling
  • Positive attitude
  • Interpersonal communication
  • Critical thinking
  • Supply chain management

Custom

  • Kannada
  • Hindi
  • English

Timeline

Operation Executive

Flipkart Internet Private Limited
05.2022 - Current

Senior Executive Operations

Startek
08.2021 - 04.2022

Senior Fulfillment Executive

Zomato Media private limited
12.2018 - 09.2019

CRO- Inbound and Outbound

Hinduja Global Solution Ltd.
09.2017 - 12.2018

Bachelor of Computer Application -

BVB College

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