Zach Peters
Noblesville
Summary
Dynamic operations leader excelling in conflict resolution and performance monitoring. Adept at enhancing team efficiency and customer satisfaction through effective coaching and attention to detail.
Overview
9
9
years of professional experience
Work History
Team Lead
TopGolf
Fishers
07.2022 - Current
Oversaw operations for entire floors, ensuring efficient management and workflow.
Utilized critical thinking to effectively resolve player conflicts and issues.
Facilitated support across diverse job positions to enhance operational efficiency.
Maintenance Lead
Recreational Sports
Bloomington, IN
08.2017 - 06.2022
Oversaw maintenance of equipment across entire IU campus.
Spearheaded specialized project teams, ensuring effective collaboration and execution.
Assigned tasks to team members to enhance operational efficiency.
Team Lead
Sky Zone Trampoline Park
Indianapolis, IN
08.2017 - 07.2021
Served as primary liaison for resolving guest conflicts.
Directed maintenance team to ensure optimal cleanliness of all equipment.
Education
Bachelor of Science - Sports Marketing And Management
Indiana University, Bloomington
Bloomington, IN05.2021
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Complaint resolution
- Operations management
Timeline
Team Lead
TopGolf
07.2022 - Current
Maintenance Lead
Recreational Sports
08.2017 - 06.2022
Team Lead
Sky Zone Trampoline Park
08.2017 - 07.2021
Bachelor of Science - Sports Marketing And Management
Indiana University, Bloomington