Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Drane

3942 N. Forest Manor Avenue

Summary

Dynamic and results-driven professional with extensive experience as a Lead Commercial Installer at Garage Door Doctor. Proven expertise in equipment installation and exceptional customer service, consistently enhancing client satisfaction. Recognized for meticulous attention to detail and effective time management, ensuring high-quality installations and fostering strong client relationships.

Professional installer with strong focus on delivering exceptional results through precise installations and effective problem-solving. Skilled in collaborating within teams, adapting to changing project requirements, and utilizing technical knowledge in electrical systems, tools, and safety protocols. Known for reliability, ensuring high standards in all tasks while maintaining client-focused approach.

Overview

27
27
years of professional experience

Work History

Lead Commercial Installer

Garage Door Doctor
05.2022 - Current
  • Established strong relationships with clients through professional communication and top-quality service delivery during installations.
  • Provided exceptional customer service following the completion of each project with regular follow-ups to address any questions or concerns promptly.
  • Utilized industry-standard tools and equipment for precise installations, ensuring long-lasting product performance for clients.
  • Managed inventory of tools, equipment, and materials needed for each project, ensuring timely availability for successful installations.

Self Employed

Self Employed
01.2020 - 05.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively.

Commercial Installer

Weise
01.2019 - 01.2020
  • Maintained high safety standards, consistently adhering to industry guidelines and best practices throughout installations.
  • Optimized workflow efficiency by organizing workspaces prior to starting installations, reducing downtime between tasks.
  • Completed detailed documentation of all completed installations for future reference and warranty purposes.
  • Enhanced customer satisfaction by efficiently installing and repairing commercial doors according to project specifications.
  • Achieved consistent high-quality results by applying meticulous attention-to-detail throughout each step of the installation process.

Lead Residential Installer

Indy Elite Garage Doors
01.2016 - 01.2020
  • Exceeded customer expectations by going above and beyond in providing personalized service, establishing a reputation for excellence within the residential installer field.
  • Demonstrated excellent customer service skills, addressing client concerns promptly and professionally during installations.
  • Maximized equipment lifespan by carefully assessing each installation site and making recommendations for optimal placement and setup.
  • Utilized problem-solving skills during challenging installations, adapting techniques as needed to achieve successful outcomes without compromising quality standards.
  • Improved customer satisfaction by efficiently installing and troubleshooting residential equipment.
  • Assisted in training new team members, sharing expertise in residential installations to develop skilled professionals within the organization.
  • Tested garage doors, noting issues and completing preventive maintenance.
  • Worked with diverse types of weather and ground conditions.

Residential Installer

Professional Garage Doors
01.1999 - 01.2016
  • Consistently met or exceeded performance metrics, showcasing a strong commitment to quality workmanship and customer satisfaction.
  • Met with customers to discuss projects and special requests.
  • Maintained a safe work environment by adhering to safety protocols and utilizing personal protective equipment when necessary.
  • Demonstrated attention to detail by thoroughly documenting all steps of the installation process and keeping accurate records for future reference or troubleshooting purposes.
  • Calibrated equipment and educated customers on proper use and care.
  • Worked closely with sales teams to provide accurate quotes and timelines for prospective clients, ensuring a smooth transition from sales to installation.
  • Established lasting relationships with clients through consistent communication, setting expectations clearly from project inception through completion.
  • Completed paperwork, issued invoices, and accepted payments.
  • Reduced callbacks for repairs by conducting thorough inspections and ensuring proper installation of equipment.

Education

Diesel Mechanic

Lincoln College of Technology
Indianapolis, IN
05-2001

Skills

  • Equipment installation
  • Positive attitude
  • Customer service
  • Time management
  • Attention to detail
  • Loading and unloading
  • Hand and Power tool operation
  • Customer satisfaction
  • Hand-eye coordination
  • Following safety practices
  • Diagnostics and troubleshooting
  • Quality checks
  • Coaching and mentoring

Timeline

Lead Commercial Installer

Garage Door Doctor
05.2022 - Current

Self Employed

Self Employed
01.2020 - 05.2022

Commercial Installer

Weise
01.2019 - 01.2020

Lead Residential Installer

Indy Elite Garage Doors
01.2016 - 01.2020

Residential Installer

Professional Garage Doors
01.1999 - 01.2016

Diesel Mechanic

Lincoln College of Technology

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Zachary Drane