Zachary Hughes
Muncie
Summary
Dynamic Onsite Service Representative at Grainger with a proven track record in enhancing customer inventory management and fostering strong relationships. Skilled in problem-solving and Excel, I successfully standardized processes and created innovative solutions, driving efficiency and improving service delivery. Committed to exceeding customer expectations and optimizing operational performance.
Overview
6
6
years of professional experience
Work History
Onsite Service Representative
Grainger
07.2023 - Current
- Manage customer inventory by scanning, organizing and replenishing MRO items
- Own customer relationships by meeting with local contacts, understanding current needs, and finding areas of opportunity for growth
- Improve customer processes with Grainger solutions
- Created the Backorder SME role for K03-163 Keepstock team, which took a systematic approach to addressing backordered items, finding alternative solutions, and strengthening OSR and AM communication
- Standardized the Route Guide process, which has stabilized my team's metric as well as support account coverage
- 5S'd my customer accounts to create more efficient service and cut onsite time
Onisite Service Specialist
Grainger
10.2019 - 07.2023
- Led large projects supporting the K03-163 territory
- Mastered the processes of all my teammates' accounts to provide PTO coverage and coverage gaps
- Expanded relationships within shared accounts
- Helped develop BDPs for my team's daily operations
- Maintained a flexible schedule to support any and all coverage scenarios
Education
Bachelor of Science - Business Administration And Management
Waldorf University
Forrest City, IAHigh School Diploma -
Cowan High School
Cowan, IN05-2018
Skills
- Sales support
- Customer service
- Problem-solving
- Time management
- Excel and Microsoft
Timeline
Onsite Service Representative
Grainger
07.2023 - Current
Onisite Service Specialist
Grainger
10.2019 - 07.2023
Bachelor of Science - Business Administration And Management
Waldorf University
High School Diploma -
Cowan High School
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