Zachary Rathz
Indianapolis
Summary
Professional plumbing technician with solid track record in delivering high-quality service and solving complex plumbing issues. Skilled in diagnostics, repair, and maintenance of plumbing systems, ensuring efficient and reliable operation. Strong team player, adaptable to changing demands, and consistently focused on achieving optimal results for clients and colleagues.
Overview
6
6
years of professional experience
Work History
Lead Plumbing Service Technician
Peterman Brothers
02.2022 - Current
- Collaborated with team members to ensure timely completion of service calls.
- Diagnosed plumbing issues using advanced diagnostic tools and techniques.
- Performed installation and repair of residential plumbing systems efficiently.
- Conducted routine maintenance checks to prevent potential plumbing failures.
- Streamlined workflow processes, improving overall service delivery times.
- Mentored junior technicians on best practices and safety protocols.
- Implemented customer feedback mechanisms to improve service quality and satisfaction.
- Ensured all work met local building codes by staying current with regulations and guidelines.
- Diagnosed and repaired leaks efficiently, minimizing property damage and water loss.
- Installed various plumbing systems with accuracy and attention to detail, resulting in high-quality outcomes.
- Implemented preventative maintenance measures that reduced the likelihood of future system failures or complications for customers.
- Provided excellent customer service by addressing client concerns and answering questions about plumbing systems.
- Enhanced workplace safety standards through active participation in safety training sessions and adherence to established protocols.
- Assessed project requirements accurately to provide detailed cost estimates for clients prior to commencing work.
- Effectively managed project timelines by prioritizing tasks based on urgency and resource availability.
- Performed regular maintenance on plumbing systems, extending their lifespan and reliability.
- Resolved complex plumbing issues for clients, ensuring long-lasting solutions and minimal disruptions.
- Installed, repaired and maintained water, gas and sewer systems.
- Worked non-standard and on-call hours and weekends on rotational basis and patiently focused on customer needs.
- Continued plumbing education and kept abreast of industry updates and improvements to best serve client needs.
- Documented cost of plumbing repairs and kept precise records of time and material.
Lead Plumbing Service Technician
Peterman Brothers
08.2020 - 02.2022
- Operated diagnostic tools to identify drainage issues and ensure effective repairs.
- Collaborated with team members to execute complex drain cleaning procedures efficiently.
- Cleaned main and secondary drains in homes and commercial buildings using cable or high-pressure water jets.
- Emphasized preventative maintenance measures for clients, reducing the likelihood of costly repairs down the line.
- Served as a reliable point of contact for customers seeking advice or assistance with their drainage systems, establishing trust and credibility within the community.
- Diagnosed and resolved a variety of drainage problems, providing customers with long-lasting solutions.
- Established strong relationships with suppliers ensuring timely delivery of materials needed for jobs.
- Maintained a high level of safety during operations by strictly adhering to company guidelines and industry standards.
- Filled out accurate logs and job reports after every service call and submitted for supervisor review.
- Cleaned and disinfected domestic basements and other areas flooded by sewer stoppages.
- Greeted customers at start of service calls, explained planned services and answered questions to promote and maintain high customer satisfaction.
Education
High School Diploma -
Indiana Connections Academy
05-2018
Trade School - Plumbing - Four Year Program
Mechanical Skills, Inc
05-2024
Skills
Troubleshooting and diagnostics
Pipe installation and repair
Drain cleaning and sewer inspection
Water heater installation and service
Gas line work
Leak detection and pressure testing
Preventative maintenance
Plumbing code compliance
Customer service and communication
Time management and reliability
Timeline
Lead Plumbing Service Technician
Peterman Brothers
02.2022 - Current
Lead Plumbing Service Technician
Peterman Brothers
08.2020 - 02.2022
High School Diploma -
Indiana Connections Academy
Trade School - Plumbing - Four Year Program
Mechanical Skills, Inc