Zachary Snelling
JEFFERSONVILLE
Summary
Dynamic Operations Manager with a proven track record at Metro Plumbing, excelling in team leadership and problem-solving. Successfully negotiated contracts to enhance vendor relationships, resulting in improved service quality. Adept at fostering customer satisfaction through effective communication and strategic inventory management, driving operational efficiency and financial accuracy.
***I have attached an additional summary specifically detailing my past 3 years experience at Metro***
Overview
20
20
years of professional experience
Work History
Operations Manager
Metro Plumbing
05.2022 - Current
- Supervised staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors
- Cultivated and strengthened lasting client relationships using strong resolution and communication skills.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Manager - Business Operations
Nick Jones Construction Inc.
10.2016 - 04.2022
- Managed and operated both UHAUL/Self Storage facilities we owned.
- Assisted in purchasing inventory for the floor shop located next door to the Jeffersonville Storage on Utica-Sellersburg Rd. (Floor shop located on same property as storage)
- Met with customers of Nick Jones Custom Homes to assist in selecting fixtures and customizations to fit their needs.
- Organized bids for new construction and remodels.
- Communicated with vendors and customers daily.
Parts Counter Sales Person
Peterbilt of Louisville (Pre TLG Buyout)
09.2005 - 02.2009
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
Excavator Operator
Kerry Stemler
06.2005 - 08.2006
- Loaded and unloaded heavy objects, dirt and other materials on-site.
- Assisted in site preparation tasks, including clearing debris and vegetation, ensuring a safe work environment for all team members.
- Dug ditches and trenches using rollers, rammers and shovels for small level excavation.
- This was primarily a part time job I did a couple summers with my father, to learn a new trade, and make some extra cash.
Education
Associate of Applied Science - Business Communication
Indiana University, Southeast
New Albany, INSkills
- Problem-solving
- Team leadership
- Communication
- Customer service
Timeline
Operations Manager
Metro Plumbing
05.2022 - Current
Manager - Business Operations
Nick Jones Construction Inc.
10.2016 - 04.2022
Parts Counter Sales Person
Peterbilt of Louisville (Pre TLG Buyout)
09.2005 - 02.2009
Excavator Operator
Kerry Stemler
06.2005 - 08.2006
Associate of Applied Science - Business Communication
Indiana University, Southeast
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