Zafar Mansuri

• Directly interacted with high-level customers to verify satisfaction and integrate feedback on in-process development projects.
• Drove high-level strategic planning of development efforts across multiple projects to optimize resource utilization and shorten development times.
• Successfully managed and directed a team of 15 engineers, ensuring the timely and within-budget delivery of a complex software project, resulting in heightened client satisfaction and a 20% boost in project profitability.
• Mentored junior software engineers, providing careful guidance of development strategies and education on innovative development techniques.
• Provided regular feedback to both junior engineers and senior leadership on individual performance metrics and observations.
• Spearheaded the implementation of an innovative project management methodology, driving a 30% improvement in team efficiency and a remarkable 50% reduction in project delivery time.
• Devised and implemented a comprehensive training program for junior engineers, resulting in a notable 50% decrease in onboarding time and a significant enhancement in team productivity.
• Led the development and execution of a cutting-edge quality control process, leading to a remarkable 25% decrease in product defects and a substantial improvement in customer satisfaction.
• Led a team of engineers to successfully complete multiple complex projects within budget and ahead of schedule, resulting in a 20% increase in client satisfaction ratings.
• Implemented a streamlined project management system that improved efficiency by 25% and reduced project delivery time by 15%.
• Developed and executed a comprehensive training program for junior engineers, resulting in a 30% increase in productivity and successfully promoting two team members to leadership positions.
• Collaborated with cross-functional teams to identify and implement cost-saving measures, resulting in a 10% reduction in project expenses while maintaining high-quality standards.

Clients: Rakuten Mobile (Japan), 1&1 Telecommunication (Germany), Telus (Canada)

Projects: Symworld (OSS)

• Service Desk Change Management: Change management is an IT service management discipline. The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure and to minimize the number and impact of any related incidents upon service. Changes in the IT infrastructure may arise reactively in response to problems or externally imposed requirements, e.g., legislative changes, or proactively from seeking improved efficiency and effectiveness or to enable or reflect business initiatives, or from programs, projects, or service improvement initiatives.
• Service Desk Ticket Management: Ticket management refers to the process help desks use to collect requests and track ticket lifecycle from creation to resolution. The ticket management process, whether automated or manual, starts with a service request. Ticket management involves centralizing help desk requests into one tool to help prevent confusion, and duplication, and more easily spot trends indicative of widespread issues.
•  Service Desk Incident Management: Incident Management aims to manage the lifecycle of all Incidents (unplanned interruptions or reductions in quality of IT services). The primary objective of this ITIL process is to return the IT service to users as quickly as possible.

Role & Responsibilities:

• Developed the project using agile methodology.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Responsible for app updates, issue fixes, maintenance, and implementation of a new feature.

• Exercised leadership capabilities by successfully motivating and inspiring others.
• Applied effective time management techniques to meet tight deadlines.
• Passionate about learning and committed to continual improvement.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked well in a team setting, providing support and guidance.

Clients: Rakuten Mobile (Japan), SmartFren (Indonesia), British telecom, Charter communications, Etisalat

• Projects: Foresight
• Configuration Management: A Tool for Automating Network Provisioning: Comarch Network Configuration Management enables service providers to automate network provisioning for all network domains. The system manages configuration in a manner that goes beyond the traditional radio access network (RAN) approach, implementing network provisioning in the transmission, core, and access domains too. Automation of maintenance, expansion, and upgradation of the network minimizing configuration errors and downtime.
• Fault Management (OSS): Automated mechanism to monitor and manage network-wide faults, simplifying network alert management.
• Performance Management System (OSS): Near real-time insights into the health and performance of the entire network, collecting raw data from network devices or EMS.

Role & Responsibilities:

• Developed the project using agile methodology.
• Developed the application by Java, Spark, and Used of Big Data