Zafer Ali

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer calls and emails to answer questions about products and services.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Provided training and support to new associates to help provide high-quality customer service.

• Background/understanding of software development lifecycle

• Excellent communication skills with proven abilities in resolving complex networking, hardware & software related issues

• Proficient in Linux operating system configuration, utilities and programming

• Extensive knowledge of hardware, software, and networking technologies to provide a powerful combination of analysis, implementation, and support

• Made introductions to partners to help meet customer's broader financial needs.
• Conducted needs-based conversations to identify customer credit, deposit and investment requirements.
• Built relationships with customers by learning about financial needs, understanding life events and goals and following up through proactive outreach and appointments.
• Explained and demonstrated self-service mobile options to customers.
• Maintained in-depth product and service knowledge for well-informed customer advice.