Zahaan Baig

Student at FLAME UNIVERSITY

Mumbai,MH

Summary

Dynamic and adaptable professional with experience at Capsul, excelling in customer service and problem-solving. Proven ability to enhance sales through effective product recommendations and foster teamwork. Strong attention to detail and interpersonal skills contributed to a positive shopping experience, driving customer loyalty and satisfaction.

Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with proven history of solutions-oriented problem-solving.

Overview

years of professional experience

Work History

Intern

Pioneer Property Zone

06.2025 - 07.2025

Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Analyzed problems and worked with teams to develop solutions.
Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Sorted and organized files, spreadsheets, and reports.
Prepared project presentations and reports to assist senior staff.
Maintained database systems to track and analyze operational data.
Developed effective improvement plans in alignment with goals and specifications.

Volunteer

Anushkaa Foundation

05.2025 - 06.2025

Assisted with special events and programs.
Maintained clean, neat, and operational facilities to serve program needs.
Supported engaging, fun, and smooth-running events by helping with organization and planning.
Used strong interpersonal communication skills to convey information to others.
Communicated with staff members to stay informed about volunteer opportunities and events.
Represented organization positively and professionally while providing community with much-needed services.
Completed daily domestic tasks in shelters and group homes to assist people in need.

Retail Sales Associate

Capsul

09.2023 - 03.2024

Greeted customers and helped with product questions, selections, and purchases.
Helped customers complete purchases, locate items, and join reward programs.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Increased sales revenue through effective product recommendations tailored to individual customers.
Answered questions about store policies and addressed customer concerns.
Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Supported store leadership in implementing new merchandising strategies to improve product positioning.
Greeted customers and provided outstanding customer service.
Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
Monitored sales trends to advise on restocking, ensuring popular items were always available.
Engaged with customers on sales floor, offering assistance and improving shopping experience.
Trained new employees in sales techniques and store procedures, improving team effectiveness.
Developed rapport with regular customers, fostering welcoming store atmosphere.
Managed efficient cash register operations.
Provided exceptional services and pleasant shopping experiences to retail customers.
Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

Jamnabai Narsee School

Mumbai

04-2027

Skills

Teamwork and collaboration

Timeline