Zahaan Baig
Student at FLAME UNIVERSITY
Mumbai,MH
Summary
Dynamic and adaptable professional with experience at Capsul, excelling in customer service and problem-solving. Proven ability to enhance sales through effective product recommendations and foster teamwork. Strong attention to detail and interpersonal skills contributed to a positive shopping experience, driving customer loyalty and satisfaction.
Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with proven history of solutions-oriented problem-solving.
Overview
2
2
years of professional experience
Work History
Intern
Pioneer Property Zone
06.2025 - 07.2025
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
Volunteer
Anushkaa Foundation
05.2025 - 06.2025
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Retail Sales Associate
Capsul
09.2023 - 03.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Jamnabai Narsee School
Mumbai04-2027
Skills
Teamwork and collaboration
Timeline
Intern
Pioneer Property Zone
06.2025 - 07.2025
Volunteer
Anushkaa Foundation
05.2025 - 06.2025
Retail Sales Associate
Capsul
09.2023 - 03.2024
High School Diploma -
Jamnabai Narsee School
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