Zahara Rizvi, Ph.D.
Bloomfield
Summary
Specialize in delivering cutting-edge management and technology transformation solutions to global industry leaders. With a dedication to excellence, I thrive in dynamic environments, ensuring top-notch deliverables amidst complexity. Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Salesforce Team lead
SP Tech
09.2023 - Current
- Serve as the lead consultant on implementations
- Proactively manage to the scope of work, budget and timeline with the PM and project team
- Lead Discovery and Design sessions to: Lead process automation discussions
- Develop integration process definitions and application design
- Provide hands-on Salesforce.com customization and configuration for customers following requirements and solution design
- Deliver trainings to system administrators
- Create, review and deliver project deliverables with PMs, team members and clients
- Follow advanced architecture, solution, and platform-specific technical best practices
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Be accountable for the QA of all non-technical project consulting deliverable
- Maintaining a 90% target utilization rate
Salesforce Administrator/ Business Analyst
SP Tech
06.2022 - 09.2023
- Consult and liaise with stakeholders to gather and confirm business requirements
- Analyze and consolidate information to develop solutions to ensure business requirements are achieved
- Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts
- Provide expert support to key stakeholders in managing system and process changes
- Produce functional, technical and system design documentation
- Conduct feasibility studies of applications and system solutions
- Create test scenarios for applications and enhancements, ensuring functional requirements are met
- Streamlined communication channels with seamless integration of third-party applications into the Salesforce ecosystem.
- Utilize and champion agile techniques to deliver on competing requirements
- Oversee all system maintenance and configuration, including user set up, roles, profiles, groups, queues, security and permissions, workflows and validation rules, custom objects and fields
- Monitor and analyze site metrics, system performance, and user activity
- Lead continuous improvement initiatives to improve user experiences and increase efficiencies
- Regularly audit data to uncover data integrity issues and/or opportunities for process improvements
- Develop complex reports and dashboards to support the delivery of business key metrics
- Well trained in salesforce security model.
Salesforce Administrator
Zinc Partners LLC
05.2021 - 04.2022
- Added new users, checked system permissions on users to restrict, or provided the data access, and modified the existing accounts
- Managing permissions, user deactivation, profiles, roles, and permission set
- Managing & maintaining all the Salesforce Sandbox Environments - Developer, QA, UAT, and Prod
- Administrated and monitored the Salesforce CRM application
- Created the workflows for automating the business processes
- Facilitated user adoption of Salesforce tools within the organization
- Created Profiles, Roles based on Organization role hierarchy & implemented Record-Level and Field Level Security, and configured their sharing settings
- Maintained high levels of security and compliance by enforcing strict access controls, monitoring user activity, and performing periodic vulnerability assessments.
- Worked on various Salesforce Standard Objects like Accounts, Contacts, Leads, Campaigns & Opportunities
- Upgraded and configured salesforce systems for optimized integration
- Configured and maintained custom objects, record types, fields, page layouts, formulas, data validation rules
- Maintained the sales cloud, as well as built custom reports and dashboards
- Taking care of Salesforce user support tickets and meeting SLA
Salesforce Administrator
AHS IT Services
01.2019 - 01.2020
- Worked with internal Salesforce Admins & Users to understand business needs and built solutions
- Analyzed data to provide valuable & actionable information to the organization
- Created dashboards based on reports which helped increase overall performance of data solutions
- Ensured each Salesforce user complied with data integrity and security policies.
- Maintained high levels of security and compliance by enforcing strict access controls, monitoring user activity, and performing periodic vulnerability assessments.
Salesforce Administrator and Business Analyst
SP Tech
11.2017 - 12.2018
- Went through Salesforce Admin Training and shadowed Senior Salesforce Administrator for initial few weeks
- Worked on Salesforce standard objects, custom objects, page layouts, custom tabs, & components to suit to the needs of the application
- Worked on creating the technical documentation and doing user training
- Created various reports - summary reports, matrix reports, pie charts & dashboards
- Implemented pick lists, Dependent picklist, Lookup, Junction Objects, Master-detail relationships, Validation Rules & Formula field to the custom objects
- Customized user interfaces according to specific departmental needs while maintaining a consistent overall experience across the platform.
- Involved in creating changesets for pushing changes to QA and Prod and cleansing of large sets of data into Salesforce from external systems
- Participated in design review sessions with the Tech Leads
- Working with the business for requirement gathering etc
- Agile experience
- Participated in sprint planning.
Education
Doctor of Philosophy - PhD - Biotechnology
Pune University
03.2014
Skills
- Business Analytics
- Salesforce Architecture
- Leadership
- Analytical Skills
- Oral Communication
- Communication
- Data Modeling
- Quality Assurance
- Customer Relationship Management (CRM)
- Agile Methodologies
- Artificial Intelligence (AI)
Certification
- Salesforce Certified Marketing Cloud Email Specialist, 22926114
- Salesforce Certified Administrator (SCA), 2267550
Timeline
Salesforce Team lead
SP Tech
09.2023 - Current
Salesforce Administrator/ Business Analyst
SP Tech
06.2022 - 09.2023
Salesforce Administrator
Zinc Partners LLC
05.2021 - 04.2022
Salesforce Administrator
AHS IT Services
01.2019 - 01.2020
Salesforce Administrator and Business Analyst
SP Tech
11.2017 - 12.2018
Doctor of Philosophy - PhD - Biotechnology
Pune University
Similar Profiles
Meghana NMeghana N
Data Analyst at SP Tech ResourcesData Analyst at SP Tech Resources
Lucyna MuchaLucyna Mucha
Junior Strategic Buyer at Kaufland Polska Markety Sp. Z O.O. Sp. J.Junior Strategic Buyer at Kaufland Polska Markety Sp. Z O.O. Sp. J.
Paweł PłachtaPaweł Płachta
Technical Engineer at Atos Global Delivery Center Polska Sp. Z O.o. Sp. KTechnical Engineer at Atos Global Delivery Center Polska Sp. Z O.o. Sp. K