ZAHEER ABBAS
Palakkad,India
Summary
Visionary individual with more than 14 years experience working as Team leader Operations for Accenture. Highly communicative and experienced in operations and quality improvements. Strengths in strategic planning, efficiency and team building. Supervise daily operations and Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills in training and tactical thinking to develop high-performing team.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Team Leader
Accenture Solutions P Limited
Bangalore, karnataka
08.2011 - Current
- Built strong relationships with clients through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Coached team members in quality techniques, providing feedback and encouragement toward reaching metric goals.
- Advised and led process improvement team with deliberation, leadership and strategic planning.
- Adapted procedures to mitigate issues and improve deficiencies.
- Led team of 26 members while providing exceptional performance.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Generate and share reports to help senior leadership make effective business decisions and plans.
- Applied performance data to evaluate and improve operations, target quality performance of 98% achieved
- Achieved main targets and KPI's set by Clients & leadership..
- Assessed client needs and developed plans to adequately address current and future objectives.
Senior Sales Support Representative
Dell international P Limited
hyderabad, Telangana
09.2006 - 06.2010
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
- Completed monthly sales reports to highlight trends and help with team strategizing.
- Coordinated responses and resources to handle special client requests.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sale orders
- Supported e-commerce industry sales team by preparing proposals and benchmarking reports.
- Documented customer complaints and completed corrective action requests.
Education
BBA - Business Administration
Annamalai University
Chidambaram 03.2002 - 07.2005
Skills
Quality Management
Key performance indicators
Failure Analysis
Performance Evaluations
Continuous Quality Improvement
Team Training
Sampling protocols
Timeline
Team Leader
Accenture Solutions P Limited
08.2011 - Current
Senior Sales Support Representative
Dell international P Limited
09.2006 - 06.2010
BBA - Business Administration
Annamalai University
03.2002 - 07.2005