ZAHEER ABBAS PVH
Summary
Result-driven professional with a proven track record in driving vision and road mapping across IT, IT Infrastructure Management, Project/Program Management, Digital Transformation, and Team Management. Experienced in designing and implementing strategic Program Management and digital transformation plans. Successfully implemented a target operating model that leveraged new business enablement and streamlined operations. Strong project/product/program management and implementation skills consistently achieve success in guiding sizeable, cross-functional, multi-cultural, and multi-geographical teams.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Project Manager
Nokia Solutions and Networks Pvt Ltd
04.2023 - Current
- Oversee enterprise-level implementation projects valued at $1.5-$5M, build and manage the Project Management Office, technical staff, and develop standardized project management
- Manage delivery of complex projects involving work with other divisions in the US and Europe
- Define project scope, goals, and deliverables
- Working closely with Process Owners to make sure the process design and implementation is following the IT Practice Framework
- Develop a comprehensive project plan, including timelines, budgets, and resource requirements
- Create a project schedule and allocate tasks to team members
- Identify and assess potential risks and develop a risk management plan
- Set clear and measurable project objectives
- Assemble a project team with the necessary skills and expertise
- Provide guidance, direction, and support to team members
- Foster teamwork and collaboration among project stakeholders
- Monitor project expenses and ensure adherence to the budget
- Ensure the project stays on schedule by monitoring progress and addressing delays promptly
- Adjust the project schedule as necessary to accommodate changes or unexpected issues
- Monitor and evaluate risk throughout the project lifecycle
- Develop contingency plans to manage unforeseen issues
- Define quality standards and expectations for project deliverables
- Monitor and ensure the quality of work performed by the project team
- Establish effective communication channels among project stakeholders
- Regularly update stakeholders on project progress, issues, and milestones
- Resolve conflicts and issues within the project team or with external parties
- Ensure that the project stays within scope and that changes are managed through a formal change control process
- Create reports on project milestones and roadblocks, and identified solutions to ensure on-time and on-budget delivery
- Liaised between project sponsors, stakeholders, developers, and analysts; established strong professional relations with external IT vendors via internally integrated applications
- Manage relationships with stakeholders, addressing their concerns and expectations
- Ensure all project-related records are organized and easily accessible
- Close out the project by completing all deliverables and obtaining necessary approvals
- Conduct a project post-mortem to evaluate the project's success, identify lessons learned, and gather feedback for future improvements
- Apply lessons learned from previous projects to improve project management processes and methodologies
- Stay updated on industry best practices and emerging trends in project management
- Manage the implementation of Agile and Waterfall methodologies across the organization to improve project delivery time
- Point of contact for stakeholders and vendors throughout the project lifecycle
Vice President
Goldman Sachs Services Private Limited
07.2017 - 03.2022
- Extensive experience on Agile and Scrum methods for Application development and lifecycle
- Extensive knowledge on Product and customer needs to drive high value requirements with Agile team
- Working with stakeholders to create product vision, creating product roadmap and Accountability in driving product adoption across the business units
- Understand the needs of end users, business IT and translate into feature and product requirements
- Define technical requirements, create user stories, test cases and detailed product specifications that clearly articulate desired product functionalities
- Working with Engineering managers, UX engineers for product delivery as per the business requirements
- Provide functional support throughout the project lifecycle based on requirements, UAT test cases
- Partner with business teams & development teams to get signoff on the agreed test cases created as part of the user stories
- Facilitate training sessions of the products to the clients with documentation
- Collaborate with Business, Engineering and other stakeholders to define OKRs
- Work closely with agile team and develop EPICs, User stories and acceptance criteria
- Providing technological direction; proposing budgets for programs & projects and presiding over IT Information related projects
- Report features and bugs score card to the stakeholders
- Facilitating consultation with stakeholders to define business and systems requirements for new technology implementations
IT Service Manager
Amazon Development Centre India
03.2016 - 02.2017
- Drive service line continuous improvements and challenges the service lines to bring innovative solutions then presents those improvements and innovations on a regular basis to the clients
- Worked cross-functionally with Operations, Finance, and IT to define project requirements and timelines to implement various network-related projects, such as new site infrastructure deployments and technology integrations
- Managed 5 IT Infra Sites (Bangalore, Mumbai, and Delhi) for amazon and worked remotely to ensure that targeted SLAs are met
- Proven expertise in managing the team remotely and ensured all are connected with the latest technology and aware of handling the network, site outages
- Direct the support staff to ensure effective utilization of resource to deliver the best possible productivity
- Maintained IT Service Desk staff by recruiting, selecting, orienting, and training employees; sustained a safe and secure work environment
- Completed projects by coordinating resources and timetables with user departments and data center
- Maintained local IT hardware requirements such as laptops, desktops, servers, routers, switches
- Remotely managed Delhi & Mumbai sites to ensure the engineers are performing well; regular connect with the stakeholders to go over the problems
Vice President
Goldman Sachs Services Private Limited
11.2010 - 09.2015
- Managed global Microsoft Office specialists and ensured agreed targets are met and relevant qualitative standards are achieved
- New products onboarding and ensured that product owners supply all necessary information and trainings
- Automation opportunities to reduce manpower and manual executions where necessary
- Managed Microsoft Messaging and resolved any technical issues when arises by means of ticketing system, phone calls & IM chat
- Participate in technical design discussion and to review technical documents Define tasks to be performed by cross-functional support teams
- Manage customer escalations and be point person for all initial reports and updates back to the customer
- Join Major and minor incidents (Sev1, Sev2, Sev3, Issue Advisory) calls related to Microsoft office and messaging products and drive through the Incidents closure
- Manage and oversee all Service Delivery reports to an agreed schedule including management and performance reports to senior Management
- Work with various IT teams to get the Incidents and Problem tickets resolved to the customer satisfaction
- Identify the service improvement opportunities along with cost optimization and improvement in productivity
- Participates in regular service performance reviews including weekly, monthly, quarterly delivery Reviews, conducts periodic meetings with clients and delivery teams – daily status updates, service level requirement reviews, continuous improvement, change control and other informal meetings
- Managing global Microsoft specialists ensuring agreed SLAs are met and relevant qualitative standards are achieved
- 1:1 discussion facilitating appraisals reviews Analyze reports and maintain records of work accomplishments and administrative information, as required
- Coordinate the preparation, presentation and communication of work-related information to the management
- Collaborating with Business clients, account managers, technology teams to ensure business objectives are met in building constructive business relationship
- Involve into the high priority incidents to ensure the business continuity is restored in a timely fashion
- Overseeing timely execution of support for executive office, Managing Directors, Partners
Associate Consultant – Ex
HCL Comnet
Bangalore
04.2004 - 11.2010
- Accountable for the transparent end to end delivery of service to customers and clients to the SLA’s, OLA’s, and contractual commitments
- Act as an accountable point contact and escalation for customer and client leadership
- Heading, mentoring & monitoring the performance of team members to ensure efficiency in the process
- Lead SME on Microsoft Exchange, Outlook, SharePoint, SFB, IronPort, ProofPoint
- Supervise the Microsoft Specialists and SMEs globally Change, incident and problem management, subject matter expert, process/gap/data analysis Client coordination, SOX audits, performance tracking, conduct technical & process training
Software Consultant
Future Focus Infotech
Bangalore
06.2003 - 03.2004
- Provisioning and administration of Exchange 5.5 objects
- Migration of Exchange 5.5 mailboxes to E2K
- Administration of Windows NT,2000, DNS, DHCP & Exchange Servers
FM Engineer
Alfa Computer Technologies
Tirupati
05.2002 - 05.2003
- Provisioning and administration of Active Directory user accounts
- Administration of file servers
- Provisioning network entitlements to the clients
Education
B.E - Computer Science
Bangalore University
01.2002
Skills
- Agile Methodologies
- SCRUM
- MS Project
- Tableau
- Microsoft Power BI
- JIRA
- Confluence
- MS Office
- AWS
- Microsoft Windows
- Microsoft Exchange
- SharePoint
Certification
- Professional Scrum Master
- AWS Solution Architect Associate
- MCSE
- MCSA
- CCNA
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Timeline
Project Manager
Nokia Solutions and Networks Pvt Ltd
04.2023 - Current
Vice President
Goldman Sachs Services Private Limited
07.2017 - 03.2022
IT Service Manager
Amazon Development Centre India
03.2016 - 02.2017
Vice President
Goldman Sachs Services Private Limited
11.2010 - 09.2015
Associate Consultant – Ex
HCL Comnet
04.2004 - 11.2010
Software Consultant
Future Focus Infotech
06.2003 - 03.2004
FM Engineer
Alfa Computer Technologies
05.2002 - 05.2003
- Professional Scrum Master
- AWS Solution Architect Associate
- MCSE
- MCSA
- CCNA
B.E - Computer Science
Bangalore University
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