Sports
Zaheer Syed
Project Manager
Bangalore
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
Project Manager
Invensis Technologies
Bengaluru
11.2019 - Current
- Planned, designed, and scheduled phases for large projects.
- Managed projects from procurement to commission.
- Identified plans and resources required to meet project goals and objectives.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Developed and implemented project plans and budgets to ensure successful execution.
Associate Manager
ANZ Support and Shared Services
Bengaluru
04.2008 - 11.2019
- Migration of Finacle project in Hong Kong for 3 months
- Transitioned New Zealand processes (Bailment, IRR and DOS)
- Project Manager with rich JIRA/Confluence admin/workflow development experience
- Managed JIRA global permissions to enable/disable users in performing JIRA tasks
- Address JIRA notifications/alerts via Slack and Create various projects and boards for specific processes
- Implemented automation initiatives for invoice payment and loan process with 25% FTE saves
- Maintained good working relationships with all stakeholders, act as a guide to the new team members to enhance their skills and help them understand the process requirements
- Identified key risk in processes and govern process Audits at regular intervals
- SME in Invoice payment process for Accounts Payable/Receivable
- Involved in FMEA project - UDC Asset Finance project to avoid future production and quality-oriented challenges
- ATOM (Active Time Operations Management) - Involved in preparing operational reports which assists in controlling and planning day to day business
- Collaborated with stakeholders to define project objectives and criteria.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Remedied issues and conflicts among workers using negotiation and active listening.
Quality Lead
Intertitle - First Indian Corporation
Bengaluru
07.2005 - 01.2008
- Maintain a cordial relationship with the production coordinators & Local Office
- Periodically enhance Maintain a cordial relationship with the production coordinators & Local Office
- Periodically enhance the knowledge base articles based on the product
- Handling performance management and provide feedbacks
- Conduct Knowledge Verification Tests at regular intervals
- Based on forecast volume plan staffing accordingly
- Pro-actively initiated action plans to avoid future production and quality-oriented challenges
- Implemented strong governance of processes and reporting to ensure efficiency and quality is maintained as per service levels
- The knowledge base articles based on the product
- Handling performance management and provide feedbacks
- Conduct Knowledge Verification Tests at regular intervals
- Based on forecast volume plan staffing accordingly
- Pro-actively initiated action plans to avoid future production and quality-oriented challenges
- Implemented strong governance of processes and reporting to ensure efficiency and quality is maintained as per service levels
- Collected and analyzed data to measure effectiveness of quality control processes.
- Conducted data review and followed standard practices to find solutions.
- Performed routine maintenance and calibration on testing equipment.
Data Analyst
Emiisys Technologies
Bangalore
06.2003 - 06.2005
- Collecting data from the customer and implementing the collated data to development team
- Analyse client requirements and enhance the software development
- Maintaining the database of the customers’ data, Collecting data from the customer and implementing the collated data to development team
- Analyse client requirements and enhance the software development
- Maintaining the database of the customers’ data
- Experience
Education
Bachelor of Commerce - Accounting And Business Management
TNOU
Tamil Nadu 06.2019 - 06.2021
Diploma - Computer Science
MS Polytechnic
Bengaluru 07.1999 - 12.2002
SSLC -
QIHS
Bengaluru 03.1997 - 03.1998
Skills
Team Managementundefined
Accomplishments
- Documented and resolved quality issues which led to positive customer %satisfaction levels in First American Corporation for Mortgage Insurance stream.
- Migration of Finacle project to ANZ India with 3 months transition from Hong Kong, which added greater efficiency in new advanced application introduced.
- Successful New Zealand transition by including value added transactional processes benefiting existing projects with greater revenue for ANZ.
- Achieved Year on Year FTE targets during my tenure in ANZ, effectively utilizing the resources, process re-engineering and applying RPA for various teams.
- 96% score in My Voice Survey which was conducted to hear out the teams opinion about managers in ANZ Institutional function
- Transitioned one of the biggest accounts receivable project from Genpact to Invensis
Interests
Music
Timeline
Project Manager
Invensis Technologies
11.2019 - Current
Bachelor of Commerce - Accounting And Business Management
TNOU
06.2019 - 06.2021
Associate Manager
ANZ Support and Shared Services
04.2008 - 11.2019
Quality Lead
Intertitle - First Indian Corporation
07.2005 - 01.2008
Data Analyst
Emiisys Technologies
06.2003 - 06.2005
Diploma - Computer Science
MS Polytechnic
07.1999 - 12.2002
SSLC -
QIHS
03.1997 - 03.1998
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