ZAHID ASHRAF
Bengaluru
Summary
To work for an organization which provides me the opportunity to improve my skills and knowledge to grow along with the organization objective.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Airport Services
Akasa Air
01.2023 - Current
- Perform a wide range of airport services (e.g
- Guest/baggage handling, check-in and boarding operations, tickets and boarding passes screening) to ensure high-quality services are delivered to all guests in compliance with safety, quality and operational objectives
- Collaborate with handling agents by supporting in executing handling operations to ensure timely and high-quality delivery of services to guests
- Support customers on a wide range of generic services following established policies and procedure to ensure customer needs are met in the most effective manner
- Track major customer complaints and report key issues to supervising colleagues
- Customer Services- face to face service to passengers and deals with their different needs
- MHB LEAD-taking care of customer baggage and KPI of station providing excellence customer service at arrivals.
Education
Batchelor's in Business Administration & Aviation Management -
Bengaluru City University
01.2022
Secondary Higher Education -
Karnataka Pre University
01.2019
Skills
- Excellent Communication
- Airport Experience
- Teamwork
- Leadership
- Mishandling Baggages
- Time Management
Languages
English
Hindi
Malayalam
Tamil
Kannada
Arabic (Reading)
Awards
- Letter of Appreciation
- Best Employee of Quarter
Certification
Akasa Air
- Letter of Appreciation
- Best Employee of Quarter
Timeline
Airport Services
Akasa Air
01.2023 - Current
Batchelor's in Business Administration & Aviation Management -
Bengaluru City University
Secondary Higher Education -
Karnataka Pre University
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