Zahid Shakeel
Security Analysis And Risk Manager
Bangalore,Karnataka
Summary
The point of contact for the services performed by a defined services delivery squad.
Manage all escalations, client contact requirements, and ensure services coverage by the squad.
Ensure consistent services delivery meets the committed client quality outcomes, metrics, and expectations for the services scope of the squad (relevant SLAs etc).
Maintain the flow of work and manage all backlogs and they set priorities for the squad while working to remove hurdles and bottlenecks to work execution.
Manage CRM and delivery MSAC processes ensuring compliance postures.
Run Agile ceremonies and iterate delivery for the squads seeking constantly to improve the outcomes of the squad. Facilitate and drive the use of agile practices for squad operations including optimizing workflow, identifying bottlenecks, and removing obstacles impacting squad performance.
Acts as technical resource and point of escalation for team members. Engages in identifying and resolving complex problems relating to the service(s) provided by the squad(s).
Possess an in-depth knowledge of technical solutions
Familiar with regulatory requirements and able to maintain strict controls.
Effective in training team members to proactively identify and highlight potential risks. Dedicated to long-term risk management by building strong internal protocols and instilling culture of responsibility and attentiveness.
Successful at reviewing suspicious activities and uncovering fraud. Experienced in meticulously and methodically assessing merchant portfolio batches each day. Excellent reporting and documentation skills.
Experienced Security Analyst and Risk Manager with over 6.5years of experience in IT. Excellent reputation for resolving problems and improving customer satisfaction.
Maintain records for compliance and audit needs.
Providing new ideas for checking the scope of automation throughout
Install and configure computer systems.
Diagnose hardware and software faults.
Providing support, including procedural documentation and relevant reports.
SLA Validations and scrubbing.
Analysis of age tickets and process behaviour
Providing RCA for issues and impacts.
Responding within agreed time limits.
Testing and evaluating new technology
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Certificates
Work History
Security Analysis and Risk Manager
IBM India Pvt Limited
bangalore, Karnataka
01.2015 - Current
- Encouraged stakeholders to approach assessments analytically and offer unique insights to bring new understanding to risk management programs.
- Taught employees how to control risks at front line, including how to interpret and apply sound policies.
- Investigated allegations to check validity and recommend actions to minimize risk.
- Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
- Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns.
- Produced and filed reports every quarter to inform senior management of current activities and progress with investigations.
- Provided comprehensive analysis and recommend solutions to address complex business problems and issues using data from internal and external sources and applied advanced analytical methods to assess factors impacting growth and profitability across product and service offerings.
- Developed quarterly roadmaps based on impact, effort and test coordinations, working with stakeholders to achieve short-term and long-term goals.
- Applied statistical and algebraic techniques to interpret key points from gathered data.
- Leveraged analytics to drive business development, productivity and process improvement and marketing strategies, including customer lifetime modeling, acquisition, retention, win backs and monetization.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Completed statistical reviews to uncover trends, patterns and variations.
Server Admin
IT Support Desk
Bangalore, Karnataka
07.2014 - 01.2015
- Monitored networks and network devices to resolve technical problems quickly.
- Diagnosed and executed resolution for all network and server issues.
- Performed network security design and integration duties.
- Designed and evaluated WAN and LAN connectivity technologies.
- Planned and implemented [Type] upgrades to system hardware and software, resulting in [Result].
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Worked closely with [job title] to maintain optimum levels of communication to effectively and efficiently complete projects.
Education
BTech Computer Science - Computer Science And Programming
University Of Kashmir
Srinagar 03.2010 - 06.2014
Skills
Data analysis and assessments
Certification
Networking (CCNA Switching And Routing)
Additional Information
Personal Details:
- Name: Zahid Shakeel
- Father’s Name: Malik Shakeel Ur Rehman Shah
- Permanent Address: Shah Mohalla Nera Police Station Shopian, Shopian 192303.
- Current Address: Akshaya Gold Apartments, VGS Layout Koramangala
- Phone Number: +9036025551
- Email ID: zahids12@in.ibm.com, shah.zahid8@gmail.com
- Date of Birth: 15/ August/ 1991 Marital Status: Single.
- Nationality: Indian
- Religion: Islam
- Blood Group: O +ve
- Passport Number: M9574575
Timeline
Security Analysis and Risk Manager
IBM India Pvt Limited
01.2015 - Current
Server Admin
IT Support Desk
07.2014 - 01.2015
Microsoft Server and Microsoft Windows
03-2014
Wireless Sensor Networks
02-2013
Networking (CCNA Switching And Routing)
01-2012
BTech Computer Science - Computer Science And Programming
University Of Kashmir
03.2010 - 06.2014
Similar Profiles
P R JeevithaP R Jeevitha
IT SECURITY AND COMPLIANCEANALYST at Kyndryl Solutions Private Limited(IBM India Pvt. Limited)IT SECURITY AND COMPLIANCEANALYST at Kyndryl Solutions Private Limited(IBM India Pvt. Limited)
Amit MathurAmit Mathur
Associate Director at Kyndryl/IBM India Pvt. LimitedAssociate Director at Kyndryl/IBM India Pvt. Limited
Abhijit MukherjeeAbhijit Mukherjee
Project Manager at IBM India Pvt LimitedProject Manager at IBM India Pvt Limited