Zahid Hussain Sher Ali Mirza
Ghatkopar
Summary
Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
TEAM LEADER (HOME VISIT)
Metropolis Healthcare
Mumbai
2020.09 - Current
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
PROPRIETOR
Life Line Diagnostic Center
Mumbai
2019.09 - 2021.01
- Supervised Stocks Availability
- Negotiated contracts with vendors for supplies, equipment, and other resources needed for daily operations.
- Maintained records of employee attendance, payroll information, time off requests.
PHLEBOTOMIST & X-RAY TECHNICIAN
Noor Diagnostic Center
2017.01 - 2019.10
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Performed quality control tests on collected specimens.
- Assisted in the training of new phlebotomists.
Education
Bachelor of Science in Medical Laboratory Technology -
Shivam Educational Trust (Deemed University)
Mumbai, India2022-03
Diploma in Operation Theater Technician -
Marathwada Board of Technical Education
Mumbai, India2018-03
Higher Secondary Certificate -
Maharashtra State Board
Mumbai, India2017-02
Secondary School Certificate -
Maharashtra State Board
Mumbai, India2015-03
Skills
- Project Supervised
- Quality Improvement
- Leading Team Meetings
- Account Management
- People Management
- Staff Training
Certification
- Project Management Assessment
Affiliations
- Swimming
- Traveler
- Team Leader Of The Month.
- Team Leader Of The Quarter.
Timeline
TEAM LEADER (HOME VISIT)
Metropolis Healthcare
2020.09 - Current
PROPRIETOR
Life Line Diagnostic Center
2019.09 - 2021.01
PHLEBOTOMIST & X-RAY TECHNICIAN
Noor Diagnostic Center
2017.01 - 2019.10
Bachelor of Science in Medical Laboratory Technology -
Shivam Educational Trust (Deemed University)
Diploma in Operation Theater Technician -
Marathwada Board of Technical Education
Higher Secondary Certificate -
Maharashtra State Board
Secondary School Certificate -
Maharashtra State Board