Zahoor Ahmad Lone
Jammu & Kashmir,JK
Overview
2
2
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Summary
Dynamic hospitality professional with extensive experience at Hilton By Elaf, excelling in exceptional customer service and team leadership. Proficient in espresso machine operation and inventory management, I consistently enhance guest satisfaction through attention to detail and effective problem-solving. Recognized for fostering a collaborative environment and adapting to evolving menu offerings.
Work History
Barista
Hilton By Elaf
04.2023 - 01.2024
- Provided exceptional customer service by actively engaging with guests and addressing their needs.
- Maintained cleanliness and organization of workstations to comply with health and safety standards.
- Operated espresso machines, grinders, and brewing equipment proficiently to deliver efficient service.
- Assisted in training new staff on beverage preparation techniques and customer interaction protocols.
- Monitored inventory levels, placing orders for supplies to ensure seamless operation during peak hours.
- Adapted quickly to changing menu items, incorporating seasonal flavors into offerings for guest satisfaction.
- Collaborated with team members to optimize workflow during busy shifts, enhancing overall efficiency.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Crafted high-quality coffee beverages while ensuring consistency in taste and presentation.
Senior Waiter
The Hotel Galleria Jeddah
04.2022 - 01.2024
- Supervised dining room operations to ensure exceptional guest experiences and adherence to service standards.
- Trained and mentored junior staff on effective customer service techniques and menu knowledge.
- Collaborated with kitchen staff to coordinate timely food delivery and maintain quality standards.
- Implemented efficient table management strategies to optimize seating and reduce wait times.
Restaurant Waiter
Hotel Joudyan Olaya Riyadh
11.2021 - 03.2022
- Provided attentive service to guests, ensuring a pleasant dining experience.
- Assisted in menu presentation and explained daily specials to enhance customer knowledge.
- Managed table settings and maintained cleanliness for optimal guest comfort.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed customer orders accurately using point-of-sale systems.
- Addressed customer inquiries and resolved issues promptly to maintain satisfaction.
- Supported teamwork by communicating effectively with colleagues during busy shifts.
- Learned restaurant protocols, including health and safety standards, to uphold quality service.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High Secondary - Arts
Jamia Siraj Ul Uloom Shopian
Shopain Kashmir India 01.2018 - 01.2019
Certification
- Certified Job Title, Company Name - Timeframe
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Order taking
- Cash register operation
- Decision-making
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Excellent memory
- Safe food handling practices
- POS systems
- Food preparation
- Menu memorization
- Hospitality service expertise
- POS system operation
- Coffee machinery
- Professional demeanor
- Coffee expertise
- Quality control
- Inventory management
Languages
English
Advanced (C1)
Arabic
Elementary (A2)
Urdu
Bilingual or Proficient (C2)
Kashmiri
Bilingual or Proficient (C2)
Timeline
Barista
Hilton By Elaf
04.2023 - 01.2024
Senior Waiter
The Hotel Galleria Jeddah
04.2022 - 01.2024
Restaurant Waiter
Hotel Joudyan Olaya Riyadh
11.2021 - 03.2022
High Secondary - Arts
Jamia Siraj Ul Uloom Shopian
01.2018 - 01.2019