Zahra -
Agent
Patna
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of time management and training in . Motivated to learn, grow and excel in my field.
Overview
5
5
years of post-secondary education
Work History
Agent
cognizant
Gurgaon
02.2022 - Current
- Resolved over 10000 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Responded to customer calls and emails to answer questions about products and services.
- Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
Business Development Manager
Indian business Federation
Gurgaon
08.2020 - 11.2020
- Implemented successful approaches to revitalize underperforming product lines and create new profit-generating enterprises.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Collaborated with sales and marketing departments to support project rollout.
- Negotiated, prepared and signed contracts with clients.
Education
BA in Mass Communication And Journalism - Mass Communication
Delhi Public School
Patna 06.2015 - 06.2018
Masters - Audio Visual
SIMC
Pune 06.2018 - 06.2020
Skills
Polite communication skills
Customer service and care
Call management
Internet savvy
Organizational skills
Customer needs determination
Talent scouting
Network development
Scheduling
Strategy development
Contract evaluation
Career counseling
Time management
Contract negotiations
Business Development
Lease drafting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved all projects by completing on time with accuracy and efficiency.
reading books
Mental fitness is just as important as physical fitness, and shouldn’t be neglected. Including mental dexterity exercises into your daily routine can help you reap the benefits of a sharper mind and a healthier body for years to come.
Reading books is like food for my brain.
Timeline
Agent
cognizant
02.2022 - Current
Business Development Manager
Indian business Federation
08.2020 - 11.2020
Masters - Audio Visual
SIMC
06.2018 - 06.2020
BA in Mass Communication And Journalism - Mass Communication
Delhi Public School
06.2015 - 06.2018