Tally,
Zahara Indorewala
Administrator Executive
Indore
Summary
Dynamic professional with a proven track record at Globe Power Tools, excelling in trust administration and customer support. Enhanced operational efficiency through effective CRM administration and empathetic problem-solving, leading to improved client retention. Recognized for establishing best practices that foster collaboration and drive results in fast-paced environments.
Overview
3
3
Languages
Work History
Administration
Globe Power Tools
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Established best practices for database administration, ensuring consistency across the team.
- Supported human resources functions including recruitment, onboarding, benefits administration, and performance evaluations.
- Optimized medication management protocols, ensuring accurate administration and monitoring side effects.
- Facilitated strong communication between administration staff members fostering collaboration towards shared goals.
- Maintained work schedule that maximized availability to students, parents, colleagues and administration.
Customer Support
Gridsonlab
- Collaborated with cross-functional teams to improve overall customer support, resulting in reduced response times and higher resolution rates.
- Provided exceptional customer support by addressing inquiries promptly and offering guidance on proper equipment usage practices.
- Reduced customer support inquiries by creating easy-to-follow online help articles and troubleshooting guides.
- Trained new Member Service Associates, sharing best practices for delivering top-notch customer support.
- Provided exceptional customer support through empathetic listening and proactive problem-solving, ultimately leading to higher client retention rates over time.
- Provided exceptional customer support, leading to increased repeat business and positive word-of-mouth referrals.
Custimer Representative
Effort Bpo
- Assisted customers with inquiries, providing timely and accurate information.
- Resolved customer complaints by identifying issues and implementing effective solutions.
- Processed orders efficiently, ensuring accuracy in data entry and transaction handling.
- Collaborated with team members to enhance customer service processes and improve satisfaction rates.
- Utilized CRM software to track customer interactions, maintaining detailed records for future reference.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
Education
Bachelor of Accountancy -
Burhani College of Commerce And Arts
Mumbai03.2012
Skills
Trust administration
IV line administration
Prescription Administration
CRM administration
Basic administration
Operating system administration
Software
Accountgst
Amadeus
Timeline
Administration
Globe Power Tools
Customer Support
Gridsonlab
Custimer Representative
Effort Bpo
Bachelor of Accountancy -
Burhani College of Commerce And Arts