Zaiba A
Overseas Education Consultant
Bangalore
Summary
Team-oriented Counselor with strong track record of establishing solid relationships with clients, co-workers, administration and local agencies.
Overview
9
9
years of professional experience
Work History
Counselor
IDP Education
Bangalore
04.2021 - Current
- Counsel students regarding abroad education opportunities such as best country to study, courses, colleges and universities
- Advice students on application process, visa applications, applying for accommodation, paying tuition fees to the respective colleges and universities, scholarships assistance, assisting in international blocked account open for students living expenses
- Explaining on documentation process for admission purpose and visa process
- Meeting Colleges and Universities representatives for seminar and webinar conducted virtually and physically
- Helping students for pre-departure
Team Leader
Phoenix Global Resettlement Service Pvt Ltd
Bangalore
07.2018 - 04.2021
- Evaluation of profile- First step to evaluate student profile and then list the best program possibilities and other career suitable for the students
- Counselling students for multiple destinations such as Canada, UK, USA, Australia, New Zealand, Germany & etc
- Help students understanding the documents required for the admission process and visa process
- Visa processing one important step to make understand students on documents needed and immigration policies and visa checklist
- Provided with training for the team members worked under by me for abroad education and its importance
- Check-in day to day report for callings, deposits, commission payouts from third-party and report it to the management
- Scheduling meeting with team members to share the new policies and process for studying in abroad
Documentation Expert
Canam Consultants Private Limited
Bangalore
02.2018 - 07.2018
- University & College application submission through online portals
- Update day to day progress of the applications to students on time to time
- Responsible for students to pay the tuition fee deposits within the deadlines
- Guide students for visa documentations and collect them for review
- Achieve targets on students recruitment
- Worked on partner & non partner admissions & visa submissions
Senior Counsellor
SOEC India Pvt Ltd
Bangalore
08.2017 - 02.2018
- Evaluation profile for students interested for higher education in Abroad as per the destination country
- Help students to choose the right universities & colleges for their program
- Guide students for documents, application process, accommodation & visa process
- Assisting in scholarships based on merits
Front Office Executive
DSK Benelli, Vinayak Cars Pvt Ltd
Bangalore
07.2016 - 07.2017
- Keep front desk clean, tidy and supplied with all the necessary duties
- Greetings, communicate with the welcome guests
- Answer to all the customers inquiry and addressed them
- Receive letter and packages etc
- Check emails and send emails to the customer
- Keep updated records and files
- Monitor office expenses and costs
- Maintain excel sheet day to day activity report
Administrative Executive
Nalapad Hotels Pvt Ltd
Bangalore
01.2014 - 02.2016
- Handling administrative requests and queries from Senior managers
- Organizing and scheduling meetings
- Maintain clients contact lists
- Provide general support to visitors
Customer Service Executive
Aegis BPO Call Centre
Bangalore
01.2011 - 12.2011
- Resolving customer complaints
- Providing complete information about the product to the customer
- Giving the right pitch to the potential customers, so they end up buying the product or availing the services
- Maintaining and updating the information of the customers regularly
- Maintaining calls record on day to day activity
Education
Bachelor of Arts - BSW
St Joseph's College
Skills
Knowledge of [Software]undefined
Timeline
Counselor
IDP Education
04.2021 - Current
Team Leader
Phoenix Global Resettlement Service Pvt Ltd
07.2018 - 04.2021
Documentation Expert
Canam Consultants Private Limited
02.2018 - 07.2018
Senior Counsellor
SOEC India Pvt Ltd
08.2017 - 02.2018
Front Office Executive
DSK Benelli, Vinayak Cars Pvt Ltd
07.2016 - 07.2017
Administrative Executive
Nalapad Hotels Pvt Ltd
01.2014 - 02.2016
Customer Service Executive
Aegis BPO Call Centre
01.2011 - 12.2011
Bachelor of Arts - BSW
St Joseph's College
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