ZAID Azmi
GENERAL MANAGER , BOSCH CAR SERVICE ZAIRA MOTORS
New Delhi
Summary
Seeking a position as a professional and dedicated to deliver best customer experiences . A manager with sound judgment, good planning abilities and interpersonal communication strengths. Strong leader and problem-solver dedicated to streamlining operations. Independent decision-making skills and and customer retention ability positively impacts the company success.
Overview
10
10
years of professional experience
4
4
Certifications
3
3
Languages
Work History
General Manager
ZAIRA MOTORS, BOSCH CAR SERVICE
04.2020 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Collaborated effectively with cross-functional teams on various AMC's aimed at enhancing workshop performance results.
- Championed continuous improvement initiatives that enhanced service centre performance across all departments.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Analyzed market trends and competitor activities to create competitive advantages.
- Interacted well with customers to build connections and nurture relationships.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Service Manager
ZAIRA MOTORS BOSCH CAR SERVICE
06.2015 - 03.2020
- Worked on customer experience from start to end point for designing an enhanced process flow.
- Develops and maintained a culture that values excellent customer service through effective training, supervision, coaching and performance management.
- Implemented new product and service line that increased the growth by 10% and new clients by 15%.
- Created Digital campaigns for services and membership promotion on social media platforms increasing selling power of the workshop.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Increased customer satisfaction by implementing efficient service processes and streamlining communication with customers.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Achieved [20]% increase in productivity in car service operations, parts procurement.
- Recruited, interviewed and hired employees and implemented the best workmanship in the workshop.
Automotive Service Advisor
ZAIRA MOTORS, BOSCH CAR SERVICE
06.2014 - 05.2015
- Responsible to guide clients on maintaining their vehicles and ensuring efficient performance of the vehicles
- Identify the reason for malfunction of the vehicle and assign technician to perform the repair work.
- Oversee the work of technicians and provide them assistance for complex repair work.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Deal and advice clients for purchase or resale of old vehicles.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Worked closely with sales team members to identify potential up-sell opportunities or provide support during new vehicle purchases, resulting in increased revenue generation.
- Scrutinized Engines, Transmissions and other parts using Bosch KTS scanner.
- Monthly training at Bosch Regional Training Centre , New Delhi.
Education
Bachelor of Technology - Mechanical Engineering
WILLIAM CAREY UNIVERSITY
Shillong, India 04.2001 -
Skills
Workflow Planning
Strong client facing skills
Advertising and marketing
Business Administration
Customer Retention
Staff Supervision
Customer Relationship Management
Vendor relationships
Leadership and team building
Purchasing
Administrative Skills
Problem Resolution
Troubleshooting expertise
Customer Relations
Problem solving attitude
Self motivated and hard working
Careful Listener
Responsible
Good convincing skills
Good knowledge in automobile field, repairs and maintenance techniques
Certification
Licensed [IRDA , RELIANCE INSURANCE AGENT] - [LIFETIME]
Timeline
General Manager
ZAIRA MOTORS, BOSCH CAR SERVICE
04.2020 - Current
Service Manager
ZAIRA MOTORS BOSCH CAR SERVICE
06.2015 - 03.2020
[BOSCH SERVICE TECHNICIAN], [BOSCH INDIA] - [2014-2016]
08-2014
Automotive Service Advisor
ZAIRA MOTORS, BOSCH CAR SERVICE
06.2014 - 05.2015
Licensed [IRDA , RELIANCE INSURANCE AGENT] - [LIFETIME]
11-2013
[EXPERT LEVEL VEHICLE DIAGNOSIS], [BOSCH] - [2013]
09-2013
[BOSCH COMMON RAIL SYSTEM DIAGNOSE] Training - [2013]
02-2013
Bachelor of Technology - Mechanical Engineering
WILLIAM CAREY UNIVERSITY
04.2001 -