Zaid Choudhary
B.Com Greduate
Vadodara
Summary
As a passionate B.Com graduate, I'm looking for a role that allows me to use my skills and knowledge to contribute to a company's success. I'm eager to grow professionally, learn continuously, and make a positive impact in a fast-paced environment.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Customer Service Representative
Concentrix
05.2025 - 11.2025
- Assisted customers by answering inquiries, resolving issues, and providing product information to enhance satisfaction.
- Managed high volumes of incoming calls, ensuring timely responses and efficient problem resolution for customers.
- Documented customer interactions accurately in the system to maintain comprehensive records for future reference.
- Collaborated with team members to streamline processes and improve response times, fostering a supportive environment.
- Email - Chat support
- Utilized customer service software to track and resolve tickets, ensuring efficient handling of issues raised.
- Developed familiarity with product offerings to provide informed recommendations and enhance customer experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
HSC - Commerce
Zenith High School
01.2022
SSC - English
Zenith High School
01.2020
Bachelor of Commerce - Financial Accounting
Bachelore of Commerce
Vadodara, India 04.2001 -
Skills
- Excel data analysis skills
- Powerpoint
- Proficient in Microsoft Word
- Advanced Excel proficiency
- Experienced in email communication
- Proficient in basic accounting software
- Effective communication skills
- Customer Support
- Issue Resolution
- Ticket Tracking
- Call-flow management
Personal Information
- Date of Birth: 16/12/2004
- Permanent Address: 46, Dharmesh Nagar, Ajwa Road, Vadodara, 390019
- Gender: Male
Hobbies
- Travelling
- Cricket
- Soccer
Timeline
Customer Service Representative
Concentrix
05.2025 - 11.2025
Bachelor of Commerce - Financial Accounting
Bachelore of Commerce
04.2001 -
SSC - English
Zenith High School
HSC - Commerce
Zenith High School