ZAID DAR
New Delhi
Summary
Detail-oriented Financial Crime and AML professional with expertise in transaction monitoring, customer due diligence, and risk assessment. Analyzes transaction activities to identify discrepancies and supports risk-based decision-making. Holds an MBA in Information Technology and possesses strong analytical and communication skills.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Financial Crime Analyst
Suroot IT Solutions
01.2022 - 01.2025
- Reviewed transaction activity and customer information to identify unusual patterns and mitigate financial crime risks.
- Assessed customer documentation and identified inconsistencies requiring further investigation.
- Supported due diligence reviews, risk assessments, and escalation of higher-risk cases.
- Maintained accurate, confidential, and audit-ready investigation records to support compliance and regulatory requirements.
Customer Support Executive
ixigo
12.2024 - 06.2025
- Investigated customer issues, reviewed supporting information, and resolved complex queries to enhance customer satisfaction.
- Resolved traveler queries for bookings, cancellations, and itinerary changes.
- Assisted customers through chat, email, and phone support.
- Maintained accurate case records and ensured professional communication and timely follow-ups to support effective case management.
- Processed refund requests and fare adjustments using support systems.
Support Specialist
Flipkart
08.2024 - 12.2024
- Resolved customer complaints and service issues in alignment with company policies and quality standards, ensuring customer satisfaction.
- Resolved customer queries through chat, email, and phone for Flipkart shoppers.
- Prioritized cases and documented interactions accurately to support effective issue resolution.
- Tracked orders, deliveries, cancellations, and returns across Flipkart support systems.
- Logged tickets in CRM and routed issues to relevant teams.
Information Technology Intern
iQuasar Software Solutions
02.2023 - 04.2023
- Supported end users in a software solutions environment with hardware and software troubleshooting.
- Maintained service tickets and tracked support requests in internal help desk systems.
- Installed Windows applications and updated workstation configurations for staff devices.
- Troubleshot and maintained technical documentation to assist IT operations.
Education
Master of Business Administration (MBA) - Information Technology
Islamic University of Science & Technology
Pulwama01-2023
Bachelor of Business Administration (BBA) -
Islamia College of Science & Commerce
Srinagar01-2021
Skills
- AML
- KYB/KYC
- Customer Due Diligence
- Enhanced diligence
- Transaction Monitoring
- Transaction Analysis
- Compliance Documentation
- Regulatory Compliance
- Business Risk Assessment
- Risk Identification
- Case Investigation
- Escalation & Reporting
- Data Privacy Management
- Customer Communication
- Transaction monitoring
- Case investigation
Personal Information
Title: FINCRIME ANALYST | KYB | AML | CUSTOMER DUE DILIGENCE
Certification
AWS Core+ Business Focus for Team Managers Specialization, Whizlabs / Coursera
LANGUAGES
English — [Enter your proficiency], Lithuanian — [Include only if you genuinely meet the C1+ requirement]
Timeline
Customer Support Executive
ixigo
12.2024 - 06.2025
Support Specialist
Flipkart
08.2024 - 12.2024
Information Technology Intern
iQuasar Software Solutions
02.2023 - 04.2023
Financial Crime Analyst
Suroot IT Solutions
01.2022 - 01.2025
Master of Business Administration (MBA) - Information Technology
Islamic University of Science & Technology
Bachelor of Business Administration (BBA) -
Islamia College of Science & Commerce