Zaid Hussain
Hyderabad
Summary
Intend to build a career with leading corporate, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging & creative environment. People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
5
5
years of professional experience
Work History
Associate Team Leader
TechMahindra
Hyderabad
11.2021 - Current
- Company Overview: Client: Target (USA Retail Company)
- Assisting Target Store Team Members for the issues related to logins, applications, updating them with their account queries
- Guided new hires on data update timelines
- Guided team on complex technical problems
- Communicated segment updates through detailed email drafts
- Participated in daily huddles and weekly calibration calls with clients and internal teams
- Providing progress updates to managers and leads
- Facilitated application deployment by guiding through software center
- Aided clients in overcoming VPN challenges
- Performed resets using Screen-Pop or Active Directory tool
- Prioritized incidents based on impact to store
- While working with Target, Management recognised my efforts and picked me internally to new transition project named Lowes as a Team Leader
- So there I was assisting agents as TL in TechM who were working in Lowes (Line of Business: Corporate/Hardware)
- Drove KPIs including Service Level, CSAT, and FCR
- Enhanced performance through targeted call evaluations
- Basically I'm engaged with all the responsibilities of Team Leader and driving the KPI's to meet the given Target
- Enhanced proficiency in managing personnel with endorsement from supervisors
- Coordinated team activities and delegated tasks to ensure efficient completion of projects
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings
- Identified opportunities for process optimization using Lean Six Sigma principles
- Completed daily quality assurance duties to provide feedback for improvements
- Managed conflict resolution within the team to maintain a positive work environment
- Evaluated needs of departments and delegated tasks to optimize overall production
- Worked closely with human resources to support employee management and organizational planning
- Audited company's legal documents to verify compliant policies and procedures
- Allocated resources effectively to ensure project completion within deadlines and budget
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation
- Client: Target (USA Retail Company)
Junior bill pay associate
ProKarma Softech Private Limited
Uppal, Hyderabad
07.2019 - 10.2021
- Company Overview: For company details, visit: https://ems.pkglobal.com/
- Handling 90+ bill pay clients and 10 Invoice Redirection clients which includes invoice receiving, Process, include in OBF, exception handling, Raise Funding statement as per schedule and payments
- Created reliable monetary predictions enabling effective client fund management
- Follow up with clients to receive funds (Accounts Receivables) respective Funding statements
- Ensured timely delivery of extract and accrual files
- Managed daily updates of confirmation and acknowledgment files from Wells Fargo
- Streamlined contact processes with Wells Fargo concerning timely payment file submissions
- Reviewed online payments via ACH Fraud Filter
- Completed payment transactions before deadlines using diverse platforms including Online, Overnight, ACH, checks
- Streamlined ACH payment processes for collaboration with third parties
- Ensured accuracy and completeness of prefunding client information
- Established recovery protocols for declined transactions
- Provided comprehensive updates on funds to clients
- Facilitated payment negotiations with vendors
- Managed tracking of processed payments efficiently
- Guaranteed prompt payment postings through vendor follow-ups
- Ensured timely delivery of redirected invoices to clients
- Submitting monthly basis reports to clients such as monthly estimation funds, Accrual files
- Submitting weekly and daily reports to clients such as fourth icon file, Basware file
- Creating estimation of funds on respective clients to make payments on time and receiving funds
- Conducting weekly meetings to get production and motivate the subordinates
- Taking appropriate action on problem solving
- Got appreciation form clients for follow up on funds to make the payments before
- Provided concise summaries of KPA outcomes
- Optimized payment processes, cutting costs significantly
- Completed all the Phone Payments without errors on time and maintained records
- Updated Acknowledgement and confirmation files (Wells Fargo) in Pro-Admin on regular schedule
- Maintained communication about fund allocation to specific clients
- Reported any discrepancies or errors in pricing or inventory levels to management
Education
MBA - Finance
Aurora Post Graduation
Hyderabad06.2019
Skills
- MS Excel
- Word
- PowerPoint
- Accounting practice's
- Ability to learn new languages and tools quickly
- Very good at team coordination
- Comprehensive problem-solving abilities
- Client Service
- Coaching
- Shift Scheduling
- Overtime Management
- Documentation And Reporting
- Team Supervision
- Technical Support
- Quality Improvement
- Performance Improvement
Hobbies and Interests
- Travelling
- Singing
- Trekking
Personal Information
- Date of Birth: 01/20/96
- Nationality: Indian
MBA Project
Inventory Management and control of cost in NATCO Pharma co.
Languages
First Language, C1, Advanced C1, Advanced B2, Upper Intermediate
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge.
Timeline
Associate Team Leader
TechMahindra
11.2021 - Current
Junior bill pay associate
ProKarma Softech Private Limited
07.2019 - 10.2021
MBA - Finance
Aurora Post Graduation
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