Diligent Customer Service Manager And Project Manager with over 11 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation.
Hi, I’m
ZAID IQBAL
Customer Service Manager And Project Manager
BANGALORE,KARNATAKA
Summary
Overview
1
Analyzing and Visualizing Data with Microsoft Power BI
1
Team dynamics Workshop
1
Adventure sports certification for Parasailing course
Work History
MAHINDRA SIREESH AUTO PVT LTDBANGALORE
Customer Service Manager And Project Managerr
05.2017 - Current
Job overview
- Managed a team of customer service representatives to ensure timely and effective resolution of customer inquiries and complaints.
- Developed and implemented customer service policies and procedures to improve overall customer satisfaction ratings.
- Led cross-functional project teams to successfully plan, execute, and deliver projects within scope, budget, and timeline.
- Monitored project progress and identified potential risks or issues, taking proactive measures to mitigate impact on project deliverables.
- Collaborated with stakeholders to define project objectives, scope, and requirements,ensuring alignment with business goals and priorities.
- Analyzed business performance data and forecasted business results for upper management.
- Proposed or approved modifications to project plans.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
MAHINDRA SIREESH AUTO PVT LTDBANGALORE
Project & Team Manager
05.2015 - 04.2017
Job overview
- Provided guidance and support to team members in the completion of assigned tasks.
- Created and maintained detailed documentation of all project activities.
- Managed daily operations of the project team, including scheduling meetings, assigning tasks and monitoring progress.
- Conducted regular performance reviews with team members to ensure quality standards were met.
- Established effective working relationships with internal teams, vendors, clients and other relevant parties.
- Drafted reports on completed projects for senior management review.
- Resolved conflicts between team members or departments as necessary.
- Maintained a positive work environment that encouraged collaboration among team members.
MAHINDRA SIREESH AUTO PVT LTDBangalore
Project Assistant
06.2013 - 04.2015
Job overview
- Assisted Project Manager in preparing project plans, schedules, and budgets.
- Organized and maintained project documents and records.
- Prepared reports on project progress and performance metrics.
- Created communication materials such as newsletters, brochures, emails. to promote projects internally and externally.
- Participated in weekly status meetings with the Project Manager to discuss ongoing tasks and issues requiring resolution.
- Identified areas of improvement within existing processes to increase efficiency.
Education
ACHARYA INSTITUTE OF TECHNOLOGYBANGALORE, KARNATAKA
High School Diploma
05-2013
University Overview
- First Class with Distinction
SANT NANDLAL SMRITI VIDYA MANDIRGHATSHILA, JHARKHAND
GED
05-2007
University Overview
Annamalai UniversityBANGALORE , KARNATAKA
Bachelor of Science from Information And Technology
University Overview
Skills
- Project Management
- Customer relations specialist
- Complex problems analysis
- Cost reduction and containment
- Staff /People Management
- Profit improvements
- Training and mentoring & Team Building
- Work flow planning Risk analysis and management
- Cost reduction strategies
- Supply Chain Management
- P&L Management
- Data Analysis
- Strategic planning
- Project Support
- Technical Project
Accomplishments
Accomplishments
- Awarded for Best service manager from the CEO.
- Awarded for On time Project Completion with Zero error.
- Awarded for customer concern handling.
- Awarded for Excellent in customer centricity.
- Awarded for Growth in Google reviews.
- Awarded for Business Growth.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Kannada
Advanced (C1)
C1
Tamil
Beginner
A1
Telugu
Beginner
A1
Certification
- Analyzing and Visualizing Data with Microsoft Power BI.
- Team Dynamics Workshop.
- Adventure Sports course certification of Parasailing by B.A.F
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Manager And Project Managerr
MAHINDRA SIREESH AUTO PVT LTD
05.2017 - Current
Project & Team Manager
MAHINDRA SIREESH AUTO PVT LTD
05.2015 - 04.2017
Project Assistant
MAHINDRA SIREESH AUTO PVT LTD
06.2013 - 04.2015
ACHARYA INSTITUTE OF TECHNOLOGY
High School Diploma
SANT NANDLAL SMRITI VIDYA MANDIR
GED
Annamalai University
Bachelor of Science from Information And Technology