Zaid Shaikh
Thane
Summary
Veteran software tester well-versed in contributing to successful software development with strong evaluation, testing and problem-solving skills. Writes reports outlining software bugs, security vulnerabilities and design problems. Brings several years of experience in software development.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Data Analyst Intern
BDIT
Mumbra
11.2023 - 01.2024
- Performed exploratory data analysis on large datasets to identify trends and outliers.
- Developed data visualizations and dashboards to track business metrics using Tableau.
- Created SQL queries to extract relevant information from relational databases for various projects.
Call Center Executive
TransAmerica
Mumbra
04.2022 - 09.2022
- Maintained accurate records of all conversations with customers.
- Analyzed customer feedback data to identify areas of improvement within the department.
- Developed training materials for new call center agents.
- Resolved customer complaints quickly and efficiently.
Education
Bachelor of Science - Information Technology
MUMBAI UNIVERSITY
Kalva, MH06-2024
SCIENCE
ARYA GURUKUL
AIROLI02-2020
Skills
- SQL Databases
- Python
- Selenium web testing
- Manual Testing Techniques
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Urdu
Intermediate (B1)
B1
Certification
- CSTE
- DATA ANALYST
References
References available upon request.
Timeline
Data Analyst Intern
BDIT
11.2023 - 01.2024
Call Center Executive
TransAmerica
04.2022 - 09.2022
Bachelor of Science - Information Technology
MUMBAI UNIVERSITY
SCIENCE
ARYA GURUKUL
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