Zaid Zahoor
Bengaluru,Karnataka
Summary
Technical Support Engineer with 2 years of experience in network security, proficient in SIEM systems, IDS/IPS, firewalls, VPNs, and vulnerability scanning tools. Demonstrated expertise in securing network infrastructures, troubleshooting incidents, and ensuring compliance to maintain robust and resilient systems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
365 Retail Markets
01.2023 - Current
- Investigate security incidents, determine their root cause, and coordinate response actions to contain threats and prevent future occurrences. Document response procedures to improve handling of similar incidents.
- Configure and manage firewalls, VPNs, and access controls to secure data flow across network boundaries. Implement role-based access and multi-factor authentication to enforce strict security policies.
- Implement and manage encryption protocols (e.g., SSL/TLS) and certificate management practices. Maintain encryption standards to safeguard sensitive data in transit and at rest.
- Work with cross-functional teams to promote security best practices, provide training on threat identification, and ensure alignment on security protocols and procedures.
Support Specialist (Investigations)
Amazon
01.2020 - 09.2021
- Monitoring of Amazon Retail Accounts.
- Identify Account Takeovers, Spoofing and prevent potential losses to the customers.
- Preventing Fraud and improving Bot Detection techniques.
- Auditing the cases, mentoring and KT to new joiners.
- Supporting Product and Process Management Team
Education
MSc Network Management And Cloud Computing
Middlesex University
United Kingdom09-2021
B.Tech Computer Science And Technology
Islamic University of Science And Technology
India09-2015
Skills
- NAT/PAT
- TCP/IP protocol Suite Network
- DNS, DHCP
- VPNs: IPSec, SSL VPN
- Packet Capture
- SSL/TLS
- HTTP/HTTPS
- Routing and Switching VLANs
- IDS/IPS
- GDPR compliance
- IDS/IPS
- Troubleshooting and Problem-Solving Documentation and Knowledge Management Teamwork and Collaboration
- Customer Service
- Communication Skills
- Time management
Accomplishments
- Solution Architect Associate (AWS)
- CCNA- Routing and Switching, TechBoxx, India
Certification
- Solution Architect Associate (AWS)
- CCNA- Routing and Switching, TechBoxx, India
Timeline
Technical Support Specialist
365 Retail Markets
01.2023 - Current
Support Specialist (Investigations)
Amazon
01.2020 - 09.2021
MSc Network Management And Cloud Computing
Middlesex University
B.Tech Computer Science And Technology
Islamic University of Science And Technology
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