Zain Raza
Vasco da Gama,GA
Summary
Dynamic Senior Business Manager with a proven track record at Zain Tours And Travels, excelling in relationship management and proactive problem-solving. Successfully optimized resources and identified growth opportunities, enhancing service quality and client satisfaction. Expertise in vendor negotiation and team collaboration drives operational excellence and profitability in diverse environments.
Overview
7
7
years of professional experience
Work History
Senior Business Manager
Zain Tours And Travels
Vasco da Gama
11.2024 - Current
- Oversaw daily operations to maintain service quality and efficiency standards.
- Developed collaborative relationships with external partners to optimize resources, identify cost savings opportunities, and enhance overall effectiveness.
- Analyzed market trends to identify potential growth opportunities in tourism.
- Collaborated with vendors to secure competitive rates for travel packages.
- Managed client relationships to ensure high satisfaction and repeat business.
- Coordinated travel arrangements for diverse client needs and preferences.
- Developed and implemented operational procedures for efficient workflow.
- Trained new staff on company policies and customer service standards.
Founder/Owner
Bhaijaans Joint and Bhaijaans Gulistaan
Vasco
01.2021 - 10.2024
- Successfully lunched and managed two restaurant, Bhaijaans Joint and Bhaijaans Gulistaan
- Managed supplier relationships for quality food sourcing.
- Established and maintained operational procedures for restaurant efficiency.
- Implemented marketing strategies to enhance community engagement.
- Coordinated events to promote the restaurant's offerings and culture.
- Recruited, hired and trained staff members to ensure that operational goals were met.
- Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
- Directed daily restaurant activities and staff scheduling.
- Developed menus that reflect local tastes and trends.
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Chef De Party
Taj Exotica Goa
margao
07.2018 - 12.2020
- Managed Indian Section, ensuring seamless service delivery.
- Managed kitchen inventory and ordered supplies efficiently.
- Menu Costing and planning
- Store handling and ordering
- Buffet Management
- Customer Handling and relations
- Private dining party management
- Completed Management Trainee program from Taj Exotica Goa.
- Supervised food preparation and presentation to maintain quality standards.
- Checked quality of raw materials before use.
- Stored foods correctly using correct storage containers and labeling systems.
Education
BSC - Hotel Management
IHM Goa
03.2018
Skills
- Team collaboration
- Effective communication
- Proactive problem-solving
- Critical thinking
- Leadership and management
- Menu planning proficiency
- Cost control strategies
- Inventory oversight
- Customer service excellence
- Relationship management
- Kitchen design expertise
- Consultancy skills
- Vendor negotiation
- Marketing strategy
- Client relationship management
- Human resources management
- Cross-functional team leadership
Accomplishments
- Awarded 2nd Place for Best North Indian Food in Margao on Zomato, 2023
- Successfully launched and managed two restaurants, Bhaijaans Joint and Bhaijaan Gulistaan
References
- Mrs Shamina Syed, Zain tours and travels, +91 9765876416
- Mr. Bhasker Ambaram, Fine Dine Restaurant, +91 7776036600
Disclaimer
I hereby declare that all the information furnished above is true and complete to the best of my knowledge and belief.
Contact
+91 9764204970, zainraza2511@gmail.com
Languages
- English
- Hindi
- Konkani
- Marathi
Personal Information
- Father's Name: Zamin Raza
- Date of Birth: 09/25/96
- Gender: Male
- Marital Status: Married
Languages
English
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Timeline
Senior Business Manager
Zain Tours And Travels
11.2024 - Current
Founder/Owner
Bhaijaans Joint and Bhaijaans Gulistaan
01.2021 - 10.2024
Chef De Party
Taj Exotica Goa
07.2018 - 12.2020
BSC - Hotel Management
IHM Goa