Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Zaina Leonard

Valparaiso

Summary

Dynamic leader with an exceptional record at Teleperformance, excelling in team management and employee training. Adept at enhancing performance through effective communication and problem-solving skills, I successfully improved team efficiency and resolved customer complaints, driving sales growth and achieving quarterly targets. Goal-oriented and adaptable, I thrive in fast-paced environments. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in equipment operation and maintaining a clean, organized workspace. Safety-conscious, with a strong work ethic. Ready to contribute to a dynamic team and make a positive impact.

Overview

7
7
years of professional experience

Work History

Supervisor

Teleperformance
Crown Point
06.2019 - 06.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Interviewed, hired and trained new employees for production positions.
  • Tracked and prepared quarterly reports of sales goals to management.
  • Built, managed and coached insourced and outsourced teams.
  • Handled and reached out to unsatisfied customers to resolve complaints and offer solutions.
  • Managed teams of up to 25 people and improved employee performance and educate on products.

Opener/Closer/Shift Leader

Dunkin Donuts & Baskin Robbins
Crown Point
08.2014 - 06.2019
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Directed training and retraining of employees to boost performance and enhance business results.

Education

High School Diploma -

Crown Point High School
Crown Point, IN
06-2016

Skills

  • Team leadership
  • Employee training
  • Workflow management
  • Customer service
  • Performance tracking
  • Sales reporting
  • Problem solving
  • Conflict resolution
  • Communication skills
  • Self motivation
  • Adaptability
  • Goal oriented

Affiliations

  • Reading/Book Club
  • Homemaking
  • Creative Writing
  • Cooking
  • Gaming
  • Teaching

Timeline

Supervisor

Teleperformance
06.2019 - 06.2021

Opener/Closer/Shift Leader

Dunkin Donuts & Baskin Robbins
08.2014 - 06.2019

High School Diploma -

Crown Point High School

Similar Profiles

CREATE PROFILE
Zaina Leonard