Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zainab Fatima Syeda

Operations Manager I
Pune

Summary

Seasoned Operations Manager and talented leader with 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Achieved significant improvements in employee retention and project delivery, ensuring robust business continuity.
Passionate about defining an effective and sustainable framework that delivers a positive and lasting impact on people and organizations. Enjoy collaborating with teams and delivering top notch value and customer experience.

Hardworking and passionate, ready to help team achieve company goals.

Overview

15
15
years of professional experience
3
3
years of post-secondary education

Work History

Operations Manager

Amazon
Pune
05.2016 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Ensuring customer experience is top priority and working with internal team to raise performance bar
  • Amazon felicitate multiple sales and offers around year, ensuring HC capacity and required training are completed to support business in best possible way
  • Led multiple ARTs/Peak ( Amazon Sale) ensuring end to end requirements are met, this consist of capacity, quality and performance.
  • Led hiring, on-boarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Developed robust contingency plans to ensure business continuity during unforeseen disruptions.

Operations Team Manager

EXL
Pune
11.2009 - 12.2015
  • Vendor management - Hartford Property & Casualty Insurance (US), Subrogation department aiming recovery of damages from third party vendors.
  • Led a high-performing operations team, focusing on continuous improvement and employee development.
  • Facilitated ongoing training programs for staff members to enhance skillsets and boost overall team performance levels.
  • Collaborated with cross-functional teams to achieve shared business objectives and drive company growth.
  • Managed key projects from inception to completion, delivering results on time and within budget constraints.
  • Worked closely with senior leadership to define long-term operational strategies designed for scalable growth.
  • Cultivated strong relationships with vendors, suppliers, and partners to ensure seamless coordination of business activities.
  • Improved operational efficiency by implementing streamlined processes and optimizing team workflows.

Education

Amazon Catapult Program - Operations Management

Harvard Business Publishing
Pune
12.2021

Bachelor Of Commerce - Marketing

Pune University
Pune, MH
06.2006 - 06.2009

Skills

Risk analysis and management

Budgeting and forecasting

Financial Management

Cross-functional communications

Natural leader

Customer relations specialist

Project development and life cycle

Superb time management skills

Operations management

Strategic planning

Project planning and development

Process Transformation

Timeline

Operations Manager

Amazon
05.2016 - Current

Operations Team Manager

EXL
11.2009 - 12.2015

Bachelor Of Commerce - Marketing

Pune University
06.2006 - 06.2009

Amazon Catapult Program - Operations Management

Harvard Business Publishing
Zainab Fatima SyedaOperations Manager I