Zain Ul Abedin

Work History

Accenture solutions private limited

Bengaluru

05.2018 - Current

Optimized test cases to maximize success of manual software testing.
Created successful test scripts to manage automated feature testing,
Conducted regression testing and submitted observations to development team.
Assessed software bugs and compiled findings along with suggested resolutions for development team members.
Reviewed requirements, specifications and technical design documents to provide timely and meaningful feedback.
Fixed identified issues to improve workflows.
Designed testing scenarios for usability testing.
Coordinated regression test automation activities across supported applications.
Directed teams completing regression tests to support successful product development stages.
Participated in available trainings to improve software knowledge.
Built repository of historical performance data for use in plotting trends.

Quickr India private Ltd

Bengaluru

05.2015 - 12.2022

Contacted clients to verify account information and maintain accuracy, resulting in increase in client satisfaction.
Created and maintained detailed database to develop promotional sales.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Exhibited high energy and professionalism when dealing with clients and staff.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Delivered excellent customer service, resulting in consistent customer satisfaction rating.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Ebiz India private Limited

Bengaluru

02.2016 - 08.2017

Planned marketing initiatives and leveraged referral networks to promote business development.
Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
Updated customer database and generated lists and counts for direct marketing projects.
Updated social media platforms with latest news and corporate details.
Onboarded new team members and coached personnel in marketing tasks.
Maintained high level of understanding of industry standards and trends.

Digicall

Bengaluru

09.2012 - 03.2013

Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Recorded account information to open new customer accounts.
Recommended products to customers, thoroughly explaining details.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Answered product and service questions, suggesting other offerings to attract potential customers.
Updated account information to maintain customer records.