Zainulabidin Sayed
Regulatory Compliance Analyst
Mumbai
Summary
I have more than 8 years of unified expertise in AML/KYC analysis, customer service, and the airline industry. I have gained extensive expertise in the financial sector, with a strong focus on Compliance within the banking and transaction analysis, all cultivated within a high-performance, quality-focused environment at a well-respected organization. I specialize in Transaction Monitoring, Trade Base Money Laundry, Customer due diligence (CDD), Enhanced Due Diligence (EDD), and am well-versed in OFAC/Watch List/PEP compliance. Additionally, I possess a deep understanding of both customer and business requirements and the associated challenges
Overview
8
8
years of professional experience
3
3
years of post-secondary education
2
2
Language
Work History
Business Process Delivery Analyst/ AML&KYC – Compliance Expert
Accenture
Mumbai
09.2019 - Current
- Subject Matter Expert in Banking Process, Remediating KYC refresh for Low, Medium & High-Risk Corporate entities banking, US in Line with KYC requirements of the bank and the regulator
- KYC operating unit completes KYC periodic review
- Which includes Identification of client’s information and verification of the same from various sources which includes Public Domain research, On-boarding Documents, Client responses
- Etc
- Resolving the concerns related to the process for the overall team
- Understanding the client requirements and accordingly providing support & solutions
- Managing the productivity report of the team
- In absence of a Team Lead managing the team
- Quality Auditing in Social Media Process (January 20201, Auditing transactions processed by the operations
- Giving feedback to individual testers over the errors identified
- Taking Huddle on the daily errors
- Update the team with process changes and updates.
Sr. Customer Service Associate
WNS Global Services
Mumbai
06.2017 - 05.2019
- Setting targets and measuring the performance for both individuals and teams
- Offering Advisors guidance and feedback to motivate Advisors
- Updating, and preparing performance reports for, the Call Centre Manager
- Developing strategies to improve customer service
- Coordinating the contact center management team at all levels
- Ensuring KPIs are met or exceeded
- Reviewing and clearly defining all contact center roles for performance management (e.g
- Setting objectives and reviewing KPIs)
- Identifying areas of underperformance and Creating performance improvement plans
- Conducting internal reviews
- Ensuring clear communication across the call center
- Creating and maintaining a positive culture
Ground Customer Services Agent
Jet Airways
Mumbai
10.2015 - 03.2017
- Ensure that passengers’ identification is verified and checked such as passport validity and relevant visa depending on destination and offer information covering a wide variety of airline and/or airport related topics such as connecting flight information and direction assistance
- Provide proactive service to passengers prior to check-in such as managing queues, removing old baggage tags, handling denied boarding passenger, staff passengers, helping families, identifying those with special needs and code share passengers so that they are directed to the relevant check-in counters and are handled efficiently
- Issue boarding cards and meal vouchers where applicable so that the transfer passengers are processed accurately and expeditiously
- Deliver efficient service at the transfer desks for arriving passengers who are connecting to other flights and ensuring that all information such as baggage details are recorded
- Initiate boarding at the gates, following laid down boarding priorities, announcements, hand baggage removal, flight coupon reconciliation and head count confirmation to assist the process for a safe and on time departure of flights.
Education
Bachelor of Management Studies (BMS) - Financial Accounting
Valia College of Arts, Commerce And Science
Mumbai 06.2014 - 03.2017
Skills
Banking AnalystReportingCustomer Service
Financial Regulations
AML, PEP, Corporate KYCQuality AuditsTime management skillsCustomer Due Diligence (CDD)
Enhance Due Diligence (EDD)
Transaction Monitoring
Anti-Money Laundering
Hobbies
Cooking & Exploring new places
Timeline
Business Process Delivery Analyst/ AML&KYC – Compliance Expert
Accenture
09.2019 - Current
Sr. Customer Service Associate
WNS Global Services
06.2017 - 05.2019
Ground Customer Services Agent
Jet Airways
10.2015 - 03.2017
Bachelor of Management Studies (BMS) - Financial Accounting
Valia College of Arts, Commerce And Science
06.2014 - 03.2017