Zainulabadin Aga
Bangalore
Summary
In an ever dynamic business world to learn and grow as an individual holding over 5+ years of experience in Sales and conflict management. Fine tune acquired knowledge and skill set to develop into an integral component of the organization subsequently using skills in the best possible manner in delivering challenging results.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Senior Customer Support Representative
Myntra Private Ltd.
11.2019 - Current
- Customer centricity at CC Ops/ L2 level to ensure seamless delivery
- Maintaining a healthy relationship with stakeholders
- Consistently achieving set targets
- Worked on consumer forum cases
- Promoted as an Aux trainer
- Handled 5 batches and trained over 100+ new joiners.
- Provide hands-on training on tools to work on.
- Experience in designing and developing new courses to support complex SOPs.
- Stakeholder management.
- Participated in ongoing professional development opportunities, staying current with industry trends and best practices for customer support excellence.
- Consistently met or exceeded performance metrics while maintaining a high level of customer satisfaction.
- Coordinated with cross-functional teams to resolve complex issues promptly, resulting in higher levels of customer satisfaction.
- Developed customized training materials for various industries, ensuring relevance to target audience.
- Recorded and edited videos to facilitate remote learning.
- Analyzed team performance and identified opportunities for additional training.
Advisor
Aegies (Expedia Process)
1 2019 - 11.2019
- Handling customer grievances of US customers
- Built mutual relationship between customers and clients.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Advocated for students to access available resources.
Regional Sales Manager
Wiloop
01.2018 - 01.2019
- Provide comprehensive customer service for delivering valuable product information, taking feedback, and completing seamless transactions
- Evaluate effectiveness of new promotions
- Networked effectively with clients, increased revenue by 30%.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
Sales representative
Trident Automobiles
11.2016 - 11.2017
- Accessories In-charge for showroom.
- Developed and implemented sales strategies to increase profits.
- Maintaining of inflow and outflow of materials of Stock
- Maintaining healthy relationships with stakeholders
- Maintaining of database.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
B.B.M - Business Administration And Management
Centre Of Management Studies
Bangalore 06.2012 - 04.2016
12th - Commerce
R.B.A.N.M.S College
Bangalore 01.2010 - 04.2012
10th -
Midtown High School
Bangalore 04.2009 - 03.2010
Skills
- Enjoy working as a team member and have the ability to manage and delegate to others and take on responsibility
- Ability to deliver under pressure and a capable problem solver
- Able to act on initiatives, identify opportunities and proactive in putting ideas forward
- Soft skills: Excellent Inter-Personal and Communication Skills, Quick and Eager learner
Complaint Handling
Team Development
Business Planning
Project Coordination
Report Generation
Multitasking
Negotiation
Courses Completion
- Mastering conflict management.
- Six sigma white belt.
- Empathy.
Skills Acquired
- Team player and Leadership Skills.
- Articulate communicator.
- Presentation Skills.
- Adaptive Capabilities.
- Excellent managing and Organizational Skills.
- Intermediate in Microsoft Office.
Presentations Projects
- Study on “Customer Satisfaction on Hyundai Car`s with particular reference to Bangalore City” -Understanding customer behavioral and preference on Hyundai Vehicles (3rd Semester).
- Study on “Employee Training and Development Program at Iris Hotel, Bangalore” -Study of the various On job and Off job training method of Iris Hotel and Analysis of success of development program initiated by the Hotel (6th Semester).
Career Plan
To work and grow in an inspirational and stimulating environment to acuminate myself and my abilities, so as to meet and surpass the preset targets, and to serve the organization as a loyal, passionate employee.
Personal Information
- Date of Birth: 09/29/94
- Gender: Male
- Marital Status: Married
Awards
- Best new hire award for CC-FEST 2020.
- Moved to training team as a Aux trainer (Aug 21' to Jun 22').
- Promoted to Senior officer in the year 2022.
- Driving high ageing cases to closure with an overall conversion rate of 51%.
References
Available upon request.
Certification
Mastering in conflict Management
Timeline
Mastering in conflict Management
11-2022
Empathy
12-2021
Six Sigma White Belt
05-2021
Senior Customer Support Representative
Myntra Private Ltd.
11.2019 - Current
Regional Sales Manager
Wiloop
01.2018 - 01.2019
Sales representative
Trident Automobiles
11.2016 - 11.2017
B.B.M - Business Administration And Management
Centre Of Management Studies
06.2012 - 04.2016
12th - Commerce
R.B.A.N.M.S College
01.2010 - 04.2012
10th -
Midtown High School
04.2009 - 03.2010
Advisor
Aegies (Expedia Process)
1 2019 - 11.2019
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