ZAKEER HUSSAIN Y

Lead delivery and digital operations across 50+ restaurants in South India, driving efficiency and growth.
Manage aggregator partnerships (Swiggy, Zomato) to maximize online sales and ensure superior customer satisfaction.
Oversee P&L, sales forecasting, and cost control, delivering sustained revenue growth for the region.
Implement digital strategies to optimize delivery operations, enhance customer experience, and reduce rider wait times.
Mentor and coach restaurant managers and delivery teams to consistently achieve operational KPIs.
Collaborate with cross-functional teams for menu launches, compliance audits, and customer experience improvements.
Achieved measurable improvements in IGCC scores, order accuracy, and rider efficiency.
Coordinate with vendors to improve operational KPIs and service quality.

Oversee day-to-day restaurant operations, achieving revenue of 85 lakhs per month.
Maintain high standards of food quality, safety, and hygiene; consistently achieving food safety audit targets.
Lead, train, and develop the restaurant team to ensure high performance and engagement.
Drive sales and profitability through effective operational and strategic initiatives.
Deliver exceptional customer service and promptly resolve complaints.
Manage costs, budgets, and operational efficiency to optimize performance.
Ensure compliance with company policies, brand standards, and labor laws.
Grow online and delivery sales via aggregator partnerships.

Managed daily operations of a 12,000 sq. ft. store generating ₹1.5+ Cr monthly revenue.
Oversaw online store platform, handling 750+ Jiomart orders daily.
Conducted order and sales forecasting, with daily monitoring for B2C operations.
Reduced inventory shrinkage from 1.2% to 0.7% through improved merchandising and inventory procedures.
Recruited, trained, and managed a 70-member team, ensuring high-quality customer service.
Built strong teams through hiring, motivation, and employee retention initiatives.
Conducted monthly audits and team discussions to drive continuous improvement.
Planned last-mile vehicle routes, optimizing vehicle utilization.
Executed and monitored loss prevention strategies.
Coordinated with category teams for MBQ arrangements.
Developed performance metrics to track team and operational success.

• Oversee daily operations of multi-brand cloud kitchen(s), ensuring smooth workflow and timely order fulfillment.
  Manage and supervise 20–25 food service associates, including assigning tasks, training, coaching, and evaluating performance.
  Ensure food quality, safety, and hygiene standards are consistently met in line with company guidelines.
  Monitor inventory, procurement, and stock levels, minimizing wastage and controlling costs.
  Drive sales and revenue growth by optimizing kitchen operations, upselling strategies, and partner promotions.
  Coordinate with aggregators (Swiggy, Zomato) to manage orders, delivery efficiency, and customer satisfaction.
  Implement process improvements to enhance kitchen efficiency, order accuracy, and turnaround time.
  Handle customer complaints and feedback, ensuring high satisfaction and repeat business.
  Conduct compliance audits and maintain operational standards across all brands.
  Mentor and develop team members, fostering a high-performance culture and improving retention.
  Prepare reports on sales, inventory, and performance metrics for senior management review.
  Collaborate with marketing and product teams for menu launches, promotions, and brand campaigns.

Assist the Restaurant Manager in day-to-day operations, ensuring smooth workflow and high operational standards.
Supervise, train, and mentor store staff, including team leads, kitchen staff, and delivery personnel.
Monitor food quality, safety, and hygiene standards in compliance with Domino’s policies and local regulations.
Support in sales and revenue growth by ensuring effective upselling, promotions, and customer engagement.
Ensure timely order preparation and delivery, maintaining high levels of accuracy and customer satisfaction.
Manage inventory, stock control, and procurement, minimizing waste and optimizing costs.
Handle staff scheduling, payroll, and performance evaluation, ensuring efficient workforce management.
Assist in resolving customer complaints promptly and professionally, maintaining brand reputation.
Implement and monitor operational KPIs, including delivery time, order accuracy, and store profitability.
Support marketing initiatives, local store campaigns, and community engagement activities.
Ensure compliance with safety, sanitation, and workplace regulations at all times.
Step in as Acting Restaurant Manager when required, taking full responsibility for store operations.