Zakiah Catano
South Bend
Summary
Dynamic Sales Associate with a proven track record at Menards, recognized for exceptional customer service and cash handling accuracy. Adept at fostering teamwork and collaboration, I effectively managed time to meet deadlines while training new team members. My outgoing personality and excellent communication skills drive customer satisfaction and team success.
Overview
2
2
years of professional experience
Work History
Sales Associate/Customer Service Representative
Menards
10.2024 - Current
- Processed credit card transactions quickly and securely.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Attended weekly team meetings to review performance goals and objectives.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Sales Associate/Customer Service Representative
Kroger
Mishawaka
11.2022 - 06.2024
- Built and maintained relationships with peers and upper management to drive team success.
- Attended weekly team meetings to review performance goals and objectives.
- Collected payments and provided accurate change.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with fellow sales team members to achieve group targets.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
High School Diploma -
Indiana Digital Learning School
Modoc, IN01-2025
Skills
- Flexible schedule
- Cash handling accuracy
- Payment processing
- Meeting deadlines
- Time management
- Reliable and punctual
- Customer service
- Stocking and receiving
- Teamwork and collaboration
- Cash register operation
- Excellent people skills
- Outgoing personality
- Self-checkout assistance
- Verbal and written communication
- Reading comprehension skills
- Exceptional customer service
- Excellent communication skills
Timeline
Sales Associate/Customer Service Representative
Menards
10.2024 - Current
Sales Associate/Customer Service Representative
Kroger
11.2022 - 06.2024
High School Diploma -
Indiana Digital Learning School