Zakir Hussain
Technical Lead
Bengaluru,Karnataka
Summary
Amiable Technical Lead with 6.5+ Years of experience ready to rapidly onboard new personnel and kick start new projects and new technologies. Achieves rapid and exceptional completion metrics through careful utilization of available skills and technical assets.
Overview
3
3
Certifications
6
6
years of post-secondary education
7
7
years of professional experience
Work History
Technical Lead
Happiest Minds Technologies
BENGALURU, karnataka
10.2020 - Current
- Strong Network security Foundation specifically in Zscaler cloud proxy in both ZIA and ZPA with ZCC enhancement.
- Oversaw all major Deployment, implementation, operations, configuration, troubleshooting of ZIA, ZPA and ZCC.
- Responsible for the daily routine operations and configuration on ZIA and ZPA like custom rule creation, policies and user profile.
- Expertise in fine tuning sandbox rules, file type control rules, SSL inspection and firewall control rules based on the real time logs and business requirement.
- Good knowledge on new features of ZPA like SIPA, Browser access, machine tunneling.
- Manages the user and user traffic from ZCC to ZEN node to Zscaler CA with the help of App profile and Forwarding profile.
- Working and troubleshoot with HTTPS,SSL,SAML, TCP/IP, FTP,DNS,TELNET,SSH and proxy automatic configuration (PAC) files.
- Review and Analysis Daily, weekly and monthly reports, investigate anomalies reported, eliminate false positive and provide detailed view to client with impact and recommendations.
- Daily review on Zscaler trust portal and notification for latest updates and try to reach Zscaler TAM or TAC for any major incidents.
- Following up for the incident till closure and checking for improper solutions.
Deputy Manager
Hinduja Global Solutions
BENGALURU, karnataka
04.2020 - 10.2020
- As a DM was responsible and part for migration of legacy Websense proxy to Zscaler Cloud proxy.
- Handing daily new business requirement request and completing based on proper SLA.
- In this period had change of creating multiple PAC files, App profile and Forwarding profile based on business need.
- Implemented multiple IPSEC tunnel with network team and make sure that the traffic was normal.
- Issues were troubleshooted based on real time logs through web and firewall insights and got fixed.
Lead Security Engineer
Cognizant Technology Solutions
BENGALURU, karnataka
04.2018 - 04.2020
- Applied leading theories and concepts to development, maintenance and implementation of Zscaler cloud proxy.
- Working over i got a opportunity to become a certificate holder of Zscaler in both Internet Access and Private Access and CEH.
- Oversaw all major and minor incident and service request come across for operations and troubleshooting of ZIA, ZPA and ZCC.
- Raising change management request and problem ticket for all major change and incidents and take till closure and also join weekly incident and problem review calls and address the requirement/recommendation as per business.
- Communicate to TAC for any major incidents and try to fix on SLA.
IT Engineer
Happiest Minds Technologies
BENGALURU, karnataka
05.2017 - 03.2018
- Daily Monitoring Network devices, troubleshoot local LAN related issues.
- Identifying and solving systems hardware and network related problems.
- Maintaining and troubleshooting LAN printers and printers software.
- Providing solutions for technical related issues related to OS, drive drivers and incompatibility software.
- Basic configuration on wifi routers and switches.
Systems Engineer
UST Global
Chennai, Tamil Nadu
01.2015 - 05.2017
- Configuring, Managing and Troubleshoot Cisco ASA and Bluecoat proxy as L1 engineer for L1 task.
- Performing periodic backup and restoration for security devices.
- Escalating and working with product vendors for unresolved issues and follow up with them until the closure.
- Responsible for managing day to day support activities in form of incidents and service request.
- 24/7 monitoring of security devices.
Education
Bachelor of Engineering - Computer Science
Islamiah Institute of Technology
Bangaluru 07.2007 - 12.2013
Skills
Troubleshooting Methodology
Certification
ZCCA- IA [Zscaler Certified Cloud Administrator Internet Access]
Timeline
Technical Lead
Happiest Minds Technologies
10.2020 - Current
Deputy Manager
Hinduja Global Solutions
04.2020 - 10.2020
Lead Security Engineer
Cognizant Technology Solutions
04.2018 - 04.2020
IT Engineer
Happiest Minds Technologies
05.2017 - 03.2018
Systems Engineer
UST Global
01.2015 - 05.2017
Bachelor of Engineering - Computer Science
Islamiah Institute of Technology
07.2007 - 12.2013
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