Zakir Khatib
Senior Manager
Pune
Summary
Proactive and meticulous Manager with 14 years of experience in Telecom industry. Proficiencies in Data operations, reporting, Mobile cost optimization, financial analysis, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building strong client relations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Manager - Data Operations
Sakon (Formerly known as GSG)
Pune
02.2016 - Current
- Worked with Fortune 500 customers to understand Telecom and mobility needs and provide excellent service.
- Managed delivery of TEM data solutions, including invoice validation tools, usage analytics dashboards, and cost optimization models
- Assisted implementation team in onboarding of new customers.
- Collaborated with clients to customize data visualizations and reporting, ensuring alignment with telecom expense management objectives.
- Hands-on experience on troubleshooting data issues from sourcing, validation, transformation and publishing.
- Worked on managing large data sets and provide analysis of inter-relationships, anomalies, and deeper patterns.
- Preparation & Presentation of Standard as well as Ad-hoc reports as required & requested using logical analysis and deep dive approach.
- Established a new process to perform regular quality check on data processing and established a robust documentation of new processes or custom requests from Clients.
- Co-ordinate with different teams to procure information or status of tasks related to project assigned.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Worked on mobility cost optimization for clients’ accounts to provide cost effective solutions to manage their Telecom Budget.
- Perform audit or analysis relating to cost control and all related activities.
- Worked on analysis to support clients with BYOD implementation.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Represented as MPOC (Main point of contact) for US based customers and participating in meetings and conference calls to facilitate client and internal communications.
- Worked on analysis to support clients with BYOD implementation.
- Managing team of 30 analysts working on Mobile cost optimizations, auditing and Data delivery Management.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Implemented and developed operational standards, policies and procedures.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Cross-trained existing employees to maximize team agility and performance. Accomplished multiple tasks within established timeframes.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Mentored junior staff members for skill development and career progression within the organization.
- Maximized performance by monitoring daily activities and mentoring team members.
- Provided strong leadership to enhance team productivity and morale.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Reduced time spent on manual tasks by developing automated workflows for common data operations.
- Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
- Reduced customer complaints by implementing proactive communication strategies with clients.
Analyst
Rage Frameworks (Formerly Known As Creditpointe)
Pune
11.2009 - 01.2016
- Preparing and analyzing credit rating reports on client request.
- Analyzing 10k, 10Q, 20F, other filings and subsequently assigning them credit risk rating through reports.
- Analyzing periodical updates, including forecasts modifications, corporate developments, and additional debt/equity issues.
- Preparation of financial forecasts and tracking of performance.
- Track Macro, Industry & Company level financials, news, blogs for company specific articles depending on the business model.
- Managing RTI coverage of entire Telecom Industry.
- Preparing client reports and handling client communication.
- Providing inputs on new product and technology developments pertaining to process automation.
- Work on development and maintenance of Telecom Industry (TMT) portal for Deloitte.
- Provide training and support to new recruits.
- Work closely with Business Analysts to make BRD and FRD and also resolve client queries regarding functionality.
- Credit Risk Report Tracking news related to companies and industry and analyzing its impact on quarterly earnings.
- Financial Statements Analysis – BS, P&L, Cash Flows, Notes to Accounts, Auditor's Report etc.
- Validated results and performed quality assurance to assess accuracy of data
- Financial Modeling using MS Excel to capture Key Parameters and Ratios.
- Analyzing industry trend and predicting direction of company earnings.
- Making valuation models and credit risk report and meeting customized request of clients.
- Forecasting of financial statements of companies and doing comparative analysis of earnings across telecom sector.
- Performing trend and variance analysis of companies financial statements based on actual and estimated financial guidance.
- Making credit rating summary reports highlighting company's liquidity and financial risk profile.
- Publishing reports for various clients on weekly basis.
- Handing end to end client communication on daily basis.
Education
P.G.D.B.M - Finance & Marketing
MATS School of Business
Belgaum 08.2007 - 2009.06
BBA - Finance
Gogte College of Commerce
Belgaum 07.2004 - 2007.06
12th Std Commerce -
Indian School of Muscat(CBSE)
Muscat 05.2002 - 2004.04
10th Std -
Indian School of Muscat(CBSE)
Muscat 04.2001 - 2002.03
Skills
Telecom Expense Management (TEM) Analytics
Business analysis
Team supervision
ITIL framework
Cross-functional coordination
Microsoft Excel proficiency
Cost optimization
Power BI experience
Project Management
Excellent communication
Certification
ITIL Foundation Certificate in IT Service Management - AXELOS Global Best Practice.
Accomplishments
- Supervised team of 35 staff members.
- Awarded Team leader of the year in 2019.
- Facilitated creation of Macro based templates to improve automation and reduce manual tasks.
- Received client appreciations for managing their accounts with efficiency.
- Used Microsoft Teams to manage daily task monitoring dashboard.
- Pursuing Professional Scrum Master(PSM-I)
Timeline
ITIL Foundation Certificate in IT Service Management - AXELOS Global Best Practice.
09-2025
Senior Manager - Data Operations
Sakon (Formerly known as GSG)
02.2016 - Current
Analyst
Rage Frameworks (Formerly Known As Creditpointe)
11.2009 - 01.2016
P.G.D.B.M - Finance & Marketing
MATS School of Business
08.2007 - 2009.06
BBA - Finance
Gogte College of Commerce
07.2004 - 2007.06
12th Std Commerce -
Indian School of Muscat(CBSE)
05.2002 - 2004.04
10th Std -
Indian School of Muscat(CBSE)
04.2001 - 2002.03
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