ZAKIR HUSSAIN FAZAL
Retail Operations & Business Development Specialist
Mumbai
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
21
21
years of professional experience
Work History
Head of Retail & Ecom
Sukkhi Online Private Limited
04.2022 - Current
- Supply Chain & Warehouse Management
- Quality assurance & Control order fulfillment workflows
- Backend Team Management & Brand Relations – Portal (Team)
- Budget & Forecasting & Work Flow planning
- Performance Evaluations & Management Information System
- Process Improvement & Time Management Skills
Business Head
Tuan Gems And Jewels India Private Limited
08.2020 - 03.2022
Business Head
Sukkhi Online Private Limited
09.2017 - 07.2020
- Complete handling mall developers /Landlords/LFR management for smooth operations
- Ensuring the profitability of each individual touch point
- Planning, managing & setting up of Branded Retail stores/kiosk
- Achieving Top line and Bottom line targets of the stores
- Identification of right/profitable touch points Pan India
- Negotiations & closure of agreement along as per retail market and company norms
- Vendor Tie up & management - Retail software/ Banking solutions / credit card tie up/ Packaging
- Manage to Set up Company SOP/HR policies/Recruitment of staff
- Exhibitions tie ups /set up / implementation
- Pilferage : Scanning of stocks & global count tally
Regional Manager
Voylla Fashions Pvt. Ltd
02.2017 - 08.2017
- Retail Operations included 43 touch points (EBO, SIS, Kiosk) in Maharashtra, MP, Gujarat & Chhattisgarh
Retail Manager
Bombay Shirt Company
01.2014 - 01.2017
- Establish Sales target and key metrics for each store & travelling stylist
- Oversee all training initiatives with sales associates to ensure outstanding customer service
- Executing corporate events and promotional exhibitions
- VM upkeep, maintenance and look and feel of retail locations
- Manage and Maintain the visual branding and product merchandising of retail locations
- Responsible for the coordination of travelling stylist appointments with customer service
- Coordinating with the production team
- Liaise with the digital marketing team to increase online sales
Shoppers Stop
01.2006 - 01.2013
- Headed Western Region for U.K based brand mothercare, handled 13 stores: Maharashtra & Gujarat
- Increasing sales and profit plans through successful leadership, organizational plans, customer service and outstanding execution of all operational strategies consistently across all stores
- Interacting with customers, observation, requirements and feedback on customer’s shopping experience
- Training and development of associates on standards and product knowledge
- Responsible for the growth of underperformance department through a well-documented improvement plan
- Ensuring customer engagement with a difference aimed at quality, ideas, acknowledgement inspiration, leading to an emotional and loyal brand/customer attachment
- Responsible towards satisfactory customer service scores (Mystery shoppers) and feedback
- Assisting and crafting ideas on window display related to offering/theme with a clear and creative message
- Consistently implementing visual presentation and merchandising standards inclusive of the product presentation, sampling and lighting in keeping with the current trends, color and creativity
- Complying with prescribed in store/ product cycle counts on a timely and accurate basis
- Managing all store stock & receiving consistently, identifying damaged/dirty and soiled product
- Managing store management teams towards acceptable store operations as per audit compliance
- Conduct trainings and audits during regular store visits
- Weekly updates and presentations mailed to head office with regards to store performance, product feedback, customer feedback, and future plans
- Corporate tie ups with hotels (Hyatt, Renaissance, Oberoi)
- Responsible to effectively communicate the company objectives to all the stores management teams.
Store Manager
Arvind Limited
01.2002 - 01.2006
- 4 years 1 month) Multiple Locations
Education
H.S.C - Systems Management
Bombay Board
GCD- Diploma - undefined
Skills
Retail Management
Accomplishments
- Won Specialty Retailer Of the Year Award” twice in a row
- Corporate tie ups with hotels of value 8.6 lakhs
- Complimentary branding of value 4.6lakhs at 7 different locations in the mall
- Making and implementing new layout plans of existing stores for outstanding results
- Initiating WOW (Window of the Week) for standalone stores
- Cost Control with Home Delivery Mechanism: Deliveries twice a week
- Given the best results across departments and stores grown in double digit figures
- COD service for pregnant ladies or courier service for customers where the stores don’t exist
- Timely feedback and ideas to head office (B&M/VM) for future implementations of schemes and promotions
- Initiating checklist as per Indian store layouts and implementing by making checklist cards
- Initiating DSR (Detailed: Sales, Ach, Growth, NWC, Feedback, Requirement)
- ZAKIR FAZAL - page 1
Timeline
Head of Retail & Ecom
Sukkhi Online Private Limited
04.2022 - Current
Business Head
Tuan Gems And Jewels India Private Limited
08.2020 - 03.2022
Business Head
Sukkhi Online Private Limited
09.2017 - 07.2020
Regional Manager
Voylla Fashions Pvt. Ltd
02.2017 - 08.2017
Retail Manager
Bombay Shirt Company
01.2014 - 01.2017
Shoppers Stop
01.2006 - 01.2013
Store Manager
Arvind Limited
01.2002 - 01.2006
H.S.C - Systems Management
Bombay Board
GCD- Diploma - undefined
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