Profile
Technically sophisticated and business-savvy management professional with a pioneering career reflecting strong leadership qualifications coupled with “hands-on” IS and IT infra expertise. Maintaining focus on achieving bottom-line results while formulating and implementing advanced technology and business solutions to meet a diversity of needs. Managed complex technical projects cost saving and competitiveness.
Expertise
· Building a high performing team culture within the teams and encouraging individuals to strive for performance improvement
· Working with the team in which I am a major actor in project decision making and implementation
· Operating in accordance with SLA defined in a way that IT Infrastructure provides resources to meet Division projects
· Communicating the business objectives, plans, budgets and performance expectations in order to maximize the individual and collective contributions
· Promoting effective use of best practices
· Prepare and follows-up on expense and capital budgets
· Negotiate service contracts with suppliers
· Implement process for performance management and continuous improvement against established key performance indicators
· Recruit, provide leadership and management of a high-performance team of hands-on and remote team
· Develop opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery
· Providing strategic and tactical planning, development, evaluation, and coordination of the information systems
· Directing the strategy, implementation and the management and support of company-wide Network, Data Centers and Hosted and Cloud Systems
· Measuring and improving key performance indicators of IT Infrastructure technologies, capacities, project completion, and problem resolution
· Capacity planning of the enterprise’s data center facilities, server, networking, storage, and backup infrastructure and support.
· Work with supporting organizations to ensure positive communication flow, definition of tasks and continued process improvements
· Coordinating with other departments on projects and O&M tasks
· Work cross-organizationally and with the business to maintain and improve disaster recovery plans
· Managing the IT Service Desk and associated Desktop Support team providing timely troubleshooting of user PC issues. This includes maintaining desktop standards, responding to software install requests, and communicating team performance on a daily/monthly basis
· Providing technical expertise on considerations for moving systems to the cloud, potential security risk, required security controls
· Working closely with engineering teams, influencing the adoption / adherence of security best practices, the creation / maintenance of security policy, standards, and guidelines.
· Maintaining expertise in the areas utilizing clinical applications and makes IT&S business recommendations and decisions that support complex, system-wide business processes.
· Developing comprehensive information security program and Risk management program.
Key Technical Expertise
· Advanced Windows Server Technologies
· Advanced Networking - Cisco Networking, Palo Alto Firewalls
· Cloud Technologies - Advanced AWS Solution Expert, Azure, O365
· Endpoint Solutions - EPS, EDR, DLP, Full disk Encryption
Team leadership expertise
AWS Training Course completed
70-210: Installing, Configuring, and Administering Microsoft Windows 2000 Professional
70-290: Managing and Maintaining a Microsoft Windows Server 2003 Environment
70-210: Installing, Configuring, and Administering Microsoft Windows 2000 Professional