Zakiuddin Shamsuddin
Bangalore
Summary
Experienced and dedicated Risk specialist with 4+ years of experience identifying efficiencies and problem areas within data streams, while communicating needs for projects. Adept at receiving and monitoring data from multiple data streams, including SQL, and Excel data sources.
Overview
5
5
years of professional experience
Work History
Risk Specialist 1
Amazon
Bangalore
10.2023 - Current
- Identified a Customer-Carrier collusion with an impact of 500K USD and collaborated with Senior Program Mangers across the globe to take action against the carrier.
- Identified & Analyzed root cause behind scan events triggering from different continents, To establish this cohort, created a dashboard working alongside with business analysts.
- Using efficient SQL queries found customer- Delivery associate collusion in IN marketplace and raised this to last miles team for enforcement.
- Identified large set of accounts abusing the policies and selling on other platforms, sized it to 200k and raised a criminal enforcement, resulting in amazon pursuing the abuser legally.
- Trained, mentored and assisted peers on TTUX usage and efficient SQL queries.
- Analyzed the root cause behind high concession leakage in PL marketplace, and identified a buyer-seller-carrier collusion.
Sr Abuse Specialist
Amazon
Bangalore
11.2022 - 10.2023
- Identified an un-supported abuse vector and sized it to 1M USD, raised this to KYA Team to bridge the gap and sent out an ARM Newsflash.
- Helped in improving the Prevention queuing by adding certain unique attributes resulting in 95% true positives.
- Identified accounts with abuse pattern Modus Operandi and closed them by raising tickets for system to learn and stop similar future abuse from happening.
- Helped in identifying a tool glitch and raised it to the stake holders which helped in improving the performance
- Contributed insights in Tool improvement pilot testing which improved the queuing resulting in higher abuse pattern detection.
Transaction Risk Investigator
Amazon
Bangalore
05.2019 - 10.2022
- Investigate suspicious buyer activity and behavior that could pose a risk to Amazon while verifying documents provided by buyers and mitigating the risk factors included.
- Communicate via email and telephone with buyers plus other external and internal customers to make informed Decisions about risk.
- Performed projects that help in process improvement and quality such as reduction of defects by sharing best practices.
- Worked as point of contact for Bangalore and Hyderabad for Indian marketplace to reduce defects by finding major defect drivers.
- Trained and Mentored 8 teams, helping them understand risk investigation process. Improved their performance by auditing defects and giving feedbacks as well as holding sessions for better understanding of various investigation factors.
Education
BBA - Human Resources Management
CMR University
Bangalore, India06-2017
Skills
- Risk Mitigation
- Risk Analysis
- Data Analytics
- Microsoft Excel
- Microsoft Word
- Document writing
- SQL Understanding
Accomplishments
- Received accolades and Rewards for deep dive performed to identify insert scans.
- Received best performer award in both Detection and Prevention work type.
Timeline
Risk Specialist 1
Amazon
10.2023 - Current
Sr Abuse Specialist
Amazon
11.2022 - 10.2023
Transaction Risk Investigator
Amazon
05.2019 - 10.2022
BBA - Human Resources Management
CMR University
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