Zakiul Hoda
Healthcare Compliance Consultant And Regulatory Auditor
Kolkata
Summary
Dedicated Quality Assurance Specialist with an extensive track record of leading end-to-end NABH accreditation preparations for major healthcare facilities. Expert in conducting comprehensive clinical audits, executing root cause analyses, and streamlining complex hospital documentation to ensure strict adherence to statutory regulations and maximize patient safety.
Overview
5
5
Languages
10
10
years of professional experience
Work History
Sr. Executive Quality & Administration
The Mission Hospital
- Conducted comprehensive audits of quality management systems, identifying operational gaps and ensuring compliance with regulatory requirements to enhance overall quality assurance.
- Conducted comprehensive audits of quality management systems, identifying operational gaps and ensuring absolute adherence to regulatory requirements.
- Analyzed complex data from quality performance metrics to drive strategic, evidence-based improvements across clinical and administrative functions.
- Managed documentation and reporting processes for quality initiatives, ensuring transparency and accountability during regulatory reviews to uphold standards.
- Collaborated with multidisciplinary clinical teams to design and execute quality improvement projects, resulting in enhanced patient outcomes and satisfaction.
Sr. Specialist - Operations QA
DATAMARK-LanguageLine Solutions
02.2022 - 06.2025
- Conducted thorough language and communication assessments, ensuring compliance with operational standards for medical and emergency service clients.
- Collaborated with cross-functional teams to refine processes, enhancing accuracy and efficiency in high-stakes medical communication.
Coordinator & Lead - Quality & Accreditation
Ivy Healthcare
08.2017 - 02.2022
- Directed quality activities and conducted comprehensive internal audits across Hoshiarpur and Nawanshahr units, ensuring alignment with flagship facility standards and enhancing operational integrity.
- Updated and monitored critical quality policies/procedures across both facilities, ensuring compliance and fostering a culture of quality assurance.
- Managed staff training across both units, promoting consistent adherence to quality and safety protocols and enhancing overall workforce competency.
Manager Operations
Jharkhand National Hospital
04.2019 - 08.2021
- Evaluated standard operating procedures and hospital policies, conducting regular assessments of activities to ensure compliance with safety standards.
- Served as Assistant Manager-Operations, supporting operational efficiency from Oct 2015 - Mar 2016.
Coordinator - Quality & Accreditation
Healthworld Hospitals
01.2018 - 04.2019
- Coordinated and implemented hospital-wide quality activities as primary lead for NABH Accreditation preparation, ensuring compliance and readiness.
- Drafted and updated hospital policies and procedures to align with statutory healthcare regulations, enhancing operational compliance.
- Analyzed reported clinical incidents and performed root cause analyses, streamlining documentation processes to reduce future risks.
Education
MBA - HR
SMU-DDE
Remote 04.2001 -
Post Graduate Diploma - Operations Management
Patna University-DDE
09-2016
Masters in Hospital Administration - MHA
Sikkim Manipal Institute of Medical Sciences
10-2015
Bachelor of Business Administration - BBA-H
West Bengal University of Technology
09-2013
Skills
Healthcare Compliance
Statutory Regulatory Compliance
Quality Management Systems (QMS)
Clinical Auditing & Reporting
Quality Improvement
Patient Safety & Risk Mitigation
Root Cause Analysis & Incident Management
Process Improvement
Multidisciplinary Team Collaboration
Timeline
Sr. Specialist - Operations QA
DATAMARK-LanguageLine Solutions
02.2022 - 06.2025
Manager Operations
Jharkhand National Hospital
04.2019 - 08.2021
Coordinator - Quality & Accreditation
Healthworld Hospitals
01.2018 - 04.2019
Coordinator & Lead - Quality & Accreditation
Ivy Healthcare
08.2017 - 02.2022
MBA - HR
SMU-DDE
04.2001 -
Bachelor of Business Administration - BBA-H
West Bengal University of Technology
Masters in Hospital Administration - MHA
Sikkim Manipal Institute of Medical Sciences
Sr. Executive Quality & Administration
The Mission Hospital
Post Graduate Diploma - Operations Management
Patna University-DDE