Zakiyah Norwood
Indianapolis,IN
Summary
Proven leader and effective communicator, demonstrated through a history of fostering strong customer relationships and enhancing team efficiency at Defy Indianapolis. Specializes in POS system operations and staff training, achieving a notable increase in customer satisfaction. Exhibits exceptional work ethic and integrity, ensuring seamless operational excellence.
Overview
7
7
years of professional experience
Work History
Substitute Teacher
Kelly Educational Staffing
01.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering positive learning atmosphere conducive to academic growth.
Substitute Teacher
Parallel Education
10.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering positive learning atmosphere conducive to academic growth.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Daycare Teacher
Little Blessings Of Solid Rock
02.2020 - Current
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
Shift Leader
Defy Indianapolis
06.2018 - 02.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Sales Associate
Ed's Retail Store
02.2018 - 06.2018
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
Sales Associate
Rue 21
10.2017 - 03.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Cashier
McDonald's
06.2017 - 10.2017
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Lawrence North High School
Indianapolis, IN06.2019
Skills
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cleaning and sanitizing
- Money Handling
- Reliability and punctuality
- Organizational abilities
- POS system operations
- Refund handling
- Staff Training
- Customer Service
Timeline
Substitute Teacher
Kelly Educational Staffing
01.2024 - Current
Substitute Teacher
Parallel Education
10.2023 - Current
Daycare Teacher
Little Blessings Of Solid Rock
02.2020 - Current
Shift Leader
Defy Indianapolis
06.2018 - 02.2020
Sales Associate
Ed's Retail Store
02.2018 - 06.2018
Sales Associate
Rue 21
10.2017 - 03.2018
Cashier
McDonald's
06.2017 - 10.2017
High School Diploma -
Lawrence North High School
Similar Profiles
Gaganpreet KaurGaganpreet Kaur
Substitute Teacher at Kelly Educational StaffingSubstitute Teacher at Kelly Educational Staffing
Nikkia R. HinesNikkia R. Hines
Substitute Teacher at Kelly Educational StaffingSubstitute Teacher at Kelly Educational Staffing
Keshonda HarrisKeshonda Harris
Substitute Teacher at Kelly Educational StaffingSubstitute Teacher at Kelly Educational Staffing