Zamarrud Kayenat
Manager At Union Bank Of India And Incoming MBA Student At RCB, Fall 2021
Patna,BR
Summary
Experienced Manager with over 7 years of experience in Banking
industry. Excellent reputation for resolving problems and improving customer satisfaction. Proven record of driving branches to positive performance and achieving targets. Helped in understanding and fulfilling the needs of branch officials to reach the milestone of the company overall.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Manager (MMGS 2)
Union Bank of India
Chapra, Bihar
04.2019 - Current
- Worked as Deputy Branch Head and Credit officer in Scale 3 branches.
- Managed entire credit portfolio of branch.
- Managed entire branch operations and administration.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Assistant Manager (JMGS 1)
Union Bank of India
Patna, Bihar
06.2014 - 03.2019
- Worked as Assistant Manager and Deputy Branch Head in scale 2 branches.
- Monitored and maintained office accounts.
- Processed retail and small term loans.
- Actively listened to customers, handled concerns quickly and escalated major issues to concerned teams.
- Collaborated with Branch Head to achieve targets and best customer service.
- Exceeded goals through effective task prioritization and great work ethic.
Education
Bachelor of Technology - Biotechnology
Sam Higginbottom Institute of Agriculture Technolo
Allahabad 08.2009 - 07.2013
ALL INDIA SENIOR SCHOOL CERTIFICATE EXAMINATION -
Patna Central School
Patna 06.2004 - 05.2006
ALL INDIA SECONDARY SCHOOL CERTIFICATE EXAMINATION -
St Joseph's High School
Patna 05.2002 - 05.2004
Skills
Banking Finance
Certification
Certified Associate of Indian Institute of Bankers, Indian Institute of Banking and Finance- July 2019
Additional Information
Professional Trainings (Union Bank of India)
· Loan Processing for Credit officers
· Marketing Orientation for Retail Excellence
· Basic Program on Credit
· Basic Program on Monitoring and Documentation
· Program on Retail Advances
· Enhancing Skill for Improvement in Retail Advances
· Training Program on soft skills for officers
· Lending Automation Solution for Semi Urban and Rural Branches
· Refreshers Program on CBS and IT Products
· Induction Training for Probationary officers
Timeline
Manager (MMGS 2)
Union Bank of India
04.2019 - Current
Assistant Manager (JMGS 1)
Union Bank of India
06.2014 - 03.2019
Bachelor of Technology - Biotechnology
Sam Higginbottom Institute of Agriculture Technolo
08.2009 - 07.2013
ALL INDIA SENIOR SCHOOL CERTIFICATE EXAMINATION -
Patna Central School
06.2004 - 05.2006
ALL INDIA SECONDARY SCHOOL CERTIFICATE EXAMINATION -
St Joseph's High School
05.2002 - 05.2004
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