Oracle
Zameer Pasha
Process Specialist
Bangalore
Summary
- To seek a highly challenging and interesting job that encourages creativity and provides exposure to new technology to achieve professional and personal growth along with the organization with at most dedication and determination.
- Experienced Customer service with over 10 years of experience in Customer support. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Specialist” for Sales support team
Merck Ltd
04.2017 - 08.2022
- Used coordination and planning skills to achieve results according to schedule.
- Used Microsoft Word and other software tools to create documents and other communications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities to enhance working relationships.
- Led projects and analyzed data to identify opportunities for improvement.
- Collaborated with team members to achieve target results.
- Exceeded goals through effective task prioritization and great work ethic.
- Item master data creation in Agile (ERP) within given TAT for APAC countries
- Item Assignment in SFDC within given TAT for EMEA countries
- Responsible for providing product Status information to business
- Provide daily MIS reports of warehouse.
- Item master data creation in oracle like customer creation and Vendor creation
- Liaising with compliance team get required approvals on item creation
- Maintain data and records of item creation and item assigning
- Provide data and documents in case internal customs raises any query
- Co-ordinate with all O2C sub streams to ensure accurate and timely invoicing to the customer.
- Delivering upon the SLAs and KPIs of the team from production standpoint
- Getting on calls, discussions and meetings with Delivery managers, Project Managers, Vertical CFOs, Financial analysts and other key stake holders to maintain smooth communication of operational activities on a daily basis
- Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
- Someone with analytical bent of mind who can work on providing continuous improvement ideas and has a considerable knowledge of revenue recognition methods from an accounting standpoint
- Works with leadership team to provide feedback, identifying training needs and perform root cause analysis for iterations/escalations
- Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
- Promote an awareness of the PowerBI capabilities and foster increased up-take of the reporting tools
- Liaise with the Business Process Owners (BPOs) and Key Users from all entities in the supported regions
- Ensure that both day-to-day and long-term business priorities are effectively communicated to development and support teams
- In-depth Evaluation of the Customer PO for terms and condition since the products offered to the customer on high discounts
Sr Data Analyst
Concentrix Technologies India pvt ltd, VMware Software India Pvt
Bangalore
11.2013 - 04.2017
- Used business objects, business intelligence and other reporting tools to extract data from data solutions and data warehouses.
- Leveraged text, charts and graphs to communicate findings in understandable format.
- Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
- Assessed large datasets, drew valid inferences and prepared insights in narrative or visual forms.
- Performed root-cause analysis on data-related system problems to recommend or execute corrective action.
- Researched and compiled tailored monthly analytics and reports for senior management with [SFDC].
- Developed Customer data metrics derived from raw company data to track improvements in organizational efficiency.
- Collaborated with Sales and Technical departments to respond to questions and concerns regarding project details.
- Service Contract and PO mapping in case of customer specific discounts and if any agreement exists for the customer Viz
- Standing orders multi-ship Orders Etc
- Supported renewals Business - booking VMware renewal orders
- Validation and calculation of Discounts and re-enforcement fees for the prospective Customer,
- Extending Service contract for Enterprise customers upon detail Review
- Performed in-depth analysis and Data remediation activity for ELA customers of VMware
Non, NRO Analyst
Oracle India Pvt Ltd
02.2011 - 09.2014
- "Sun microsystem" and "Oracle" integration project data migration
- Worked on the missing and data correction from the data migration process co-ordinate with sales representatives.
- Queried databases for information needed for report processing.
- Mass Upload of data into install base system and revalidation's.
- Booking Upgrade and Non revenue Sales orders for oracle Hardware and software products for both External and internal customer.
- Shipment verification for high value orders as part of external audit.
- Communication with customer upon upgrades and degrade of software version of oracle and advising the efficient and available versions.
- Communicating the obsolete version to the customer as push upgrades.
- Maintaining and updating process documents periodically.
Education
M.B.A - Finance & HR
Seshadripuram Institute of Management Studies, Bangalore University
Bangalore 06.2008 - 07.2010
B.B.M - Finance
Sambhram institute of management studies, Bangalore University
Skills
Core career values/strengthsExcellence, having significant Responsibility, Adapting to Change and variety & Working IndependentlyManagement & Soft SkillsAbility to assimilate things & ideas quicklyExcellent Organization SkillsExcellent Communication & presentation skillsAlways Take Additional ResponsibilityExcellent Analytical SkillsAccounting SkillsTally 63Technical SkillsPower bi, Tableau
Sales Force - Classic and Lightening
Oracle - Install Base, Service Contracts and Order management
Orion 65 - (ISP) Internal Support PortalBusiness intelligence DiscoversSAP - Order management
Conversant with Win XP, Windows 7,10 8, 10 and 16
Sales team support
Service team support
Pre-sales support
Advanced Salesforcecom user
Additional Information
- Kannada Urdu Achievements , Received Spot Recognition Awards Eighteen times for outstanding performance and commitment Annual team Excellence Award 2018 Received Exceptional nomination service from customer. Achieved best Subject Matter Expert (SME)
Accomplishments
- Supervised team of 12 staff members.
- Collaborated with team of 12 in the development of Quality Assurance.
- Resolved product issue through co-ordinating with internal team.
- Achieved 100% TAT by completing 100% volume with accuracy and efficiency.
Software
SAP
SFDC
Power Bi / Tableau
MS Office
Certification
Certified Sales Support Specialist, Merck
Interests
Cricket
Books
Indoor games
Swimming
Gymnastic
Timeline
Certified Sales Support Specialist, Merck
10-2020
Specialist” for Sales support team
Merck Ltd
04.2017 - 08.2022
Sr Data Analyst
Concentrix Technologies India pvt ltd, VMware Software India Pvt
11.2013 - 04.2017
Non, NRO Analyst
Oracle India Pvt Ltd
02.2011 - 09.2014
M.B.A - Finance & HR
Seshadripuram Institute of Management Studies, Bangalore University
06.2008 - 07.2010
B.B.M - Finance
Sambhram institute of management studies, Bangalore University