Zamil Muhammed
Operations & Logistics | Field Operations Mentor | Delivery & Fleet Management Expert
Kochi,KL
Summary
Results-driven Operations and Logistics professional with 10+ years of experience in field operations, fleet management, and supply chain coordination. Currently working as a Logs FOM Mentor, specializing in mentoring field teams, improving operational efficiency, and driving performance through KPI and SLA management. Proven track record in managing delivery operations, vendor relations, and team leadership across industries including food delivery and logistics. Skilled in process optimization, data-driven decision-making, and enhancing customer satisfaction
Overview
12
12
years of professional experience
1
1
Certification
5
5
Languages
Work History
Logs FOM Mentor
Eternal Ltd (Zomato)
01.2025 - Current
- 1. Mentorship: Guide and mentor FOM's to improve their skills and performance.
- 2. Fleet Management: Oversee the management of fleet operations, including the FOM's KPI and SLA's.
- 3. Operational Efficiency: Identify areas for improvement and implement changes to increase efficiency and reduce costs.
- 4. Performance Monitoring: Track and analyze key performance indicators (KPIs) to measure fleet performance and identify areas for improvement.
- 5. Training and Development: Develop and deliver training programs to enhance the skills and knowledge of FOM's.
- 6. Communication: Collaborate with other departments, such as supply and central team to get details and clarity on FOM working and trainings.
Field and operations manager
Eternal Ltd (Zomato)
08.2023 - 12.2024
- Oversee Field Operations: Ensure delivery processes run smoothly, on time, and align with Zomato's standards.
- Manage Delivery Partners: Motivate and address operational challenges to ensure top-notch service.
- Data-Driven Insights: Monitor field performance, improve operational processes, and meet key KPIs and SLAs efficiently.
- Collaborate with Restaurant Partners: Educate them on best practices, ensure timely order processing, and maintain high-quality standards.
- Create Field Strategies: Solve operational bottlenecks at pick-up or drop-off hotspots, enhancing efficiency.
Operations Lead
CHIRI Labs Pvt Ltd
04.2022 - 09.2023
- Look at recent financial performance and identify trends.
- Prepare operations reports and communicate the insights of those reports to the broader business.
- Enroll vendors to app.
- Negotiate with vendor for grocery price fixation.
- Handling Vendors & driving sales.
- Inventory management
- Daily Pricing of perishable products
- Activating offers and deals
- Collecting daily bills from vendors and provide to accounts team for verification
- Conducting daily/weekly review of vendors
- Taking care of daily orders and fulfillment.
Senior Operations Executive
UTIZ Global Ventures Private Limited
09.2019 - 03.2022
- Train and groom the employees of different sites.
- Arranging man powers required for various site.
- Coordinate and inspect the sites daily.
- Handling three different verticals of company which are facilities service, Deep cleaning service and sewage treatment plant.
- Inspecting, operating & controlling of sewage treatment plant.
- Daily reporting the daily work schedule and end of the day report to senior manager operations.
- Take the survey of the site and inform the details to the client.
- Keeping good relationship with clients and vendors.
Senior Operations Coordinator
Mishwat Energy For General Contracting
07.2017 - 05.2019
- Hire, train, develop and succeed high performing and result driven team members.
- Understand and manage Projects.
- Coordinating the operations of all round work for the company includes foundation, erection, making of access road, benching, structure pad, making of protection wall.
- Coordinating and arranging of labours, material and equipments required for the work.
Operations Coordinator
NCC T&D
02.2016 - 07.2017
- Coordinating with project people to make aware of new developments in the project.
- Preparation and keeping track on Project work order, Purchase contract & Miscellaneous Purchase orders.
- Handling of project invoices and submitting to finance.
- Minutes of meeting preparation.
- Coordinating and Keep good relation ship with sub contractors to make sure the smooth flow of work.
- Working close with construction manager and site admin for receiving the progress of the works and other necessary documents.
- Providing administrative support to site co workers.
Logistics Assistant
Eli Lilly and Company
11.2014 - 02.2016
- 1. SAP ERP system.
- 2. New recruits training.
- 3. Handling of stocks – both inwards and outwards.
- 4. Inventory management.
- 5. Physical verification of stock and confirmation of the same with the system.
- 6. All statutory requirements related to sales tax.
- 7. Handling of temperature sensitive medical products (2-8 degree and below 25 degree) storing/packing and dispatching.
- 8. Coordinating and maintaining good relationship with sales team, supply chain team and finance team for the smooth functioning of the logistics department.
- 9. Validating and issuing Credit notes/Debit notes.
- 10. Monitoring and ensuring smooth goods movement to the end customer through proper coordination with the third party logistics.
- 11. Overall good professional relationship maintained with all internal and external customers.
Trainee
ADANI PORT and SEZ
08.2014 - 10.2014
- Assisted in container operation and dry cargo section.
- Documentation procedures for Export and Import containers.
- Documentation procedures in import for Dry cargo mainly COAL.
- Assisted in ICD operations.
Education
logistics and shipping
04.2001 -
Professional diploma in Logistics and Shipping
Engineer's Degree - Information Technology
01-2013
High School - 10th and 12th
01-2009
Skills
Communication
Documentation
Team building exercises
Activity planning
Life skills development
Leadership mentoring
Multitasking
Excellent communication
Team building
Task prioritization
Analytical skills
Certification
Professional diploma in logistics and shipping
Timeline
Logs FOM Mentor - Eternal Ltd (Zomato)
01.2025 - Current
Field and operations manager - Eternal Ltd (Zomato)
08.2023 - 12.2024
Operations Lead - CHIRI Labs Pvt Ltd
04.2022 - 09.2023
Senior Operations Executive - UTIZ Global Ventures Private Limited
09.2019 - 03.2022
Senior Operations Coordinator - Mishwat Energy For General Contracting
07.2017 - 05.2019
Operations Coordinator - NCC T&D
02.2016 - 07.2017
Logistics Assistant - Eli Lilly and Company
11.2014 - 02.2016
Trainee - ADANI PORT and SEZ
08.2014 - 10.2014
Indian Institute of Logistics - , logistics and shipping
04.2001 -
Cochin University of Science and Technology - Engineer's Degree, Information Technology
Cochin public school - High School, 10th and 12th