Zamrud Khan D
Senior Relationship Officer
Bengaluru
Summary
Dynamic Senior Relationship Officer with a proven track record at Axis Bank, excelling in customer relationship management and sales & Service strategy implementation. Adept at building rapport and enhancing customer satisfaction, I consistently achieved sales targets while training teams to elevate service standards. Strong multitasking abilities and adaptability drive my success in fast-paced environments.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Senior Relationship Officer
Axis Bank
09.2024 - 11.2025
- Worked at the credit card channel for completing customer KYC and converting it to cross-sell with the given product.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Gathered, organized and input information into digital database.
- Monitored customers for signs of security concerns and escalated issues to management.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
- Coordinated with sales team to identify and act on selling opportunities, driving revenue.
- Updated product knowledge regularly, ensuring accurate information was provided to customers.
Document Verification Executive
ANI Technologies Private Limited (OLA)
11.2021 - 04.2024
- I worked at a leading digital e-wallet and transportation company.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Verifying client documents as per norms for onboarding.
Senior Executive - Onbording
Reliance Jio Infocomm
04.2016 - 03.2021
- Worked at the Reliance Group of Companies. Jio is a leading telecom sector & Jio Money Wallet
- Enhanced operational efficiency by streamlining workflow processes across multiple departments.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Elevated customer service standards by introducing new training programs for front-line staff.
- Cross-verification of customer onboarding documentation as per norms.
- Visit the Jio Digital store for supervision, and train the front-end executive for effective sales and customer service.
- Supervising the given market area for achieving sales targets.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
Education
Master of Arts - Economics
Bengaluru Central University
Bengaluru, India 04.2001 -
Bachelor of Arts - B A (Economics)
Mysore University
Mysore, India 04.2001 -
Skills
Work coordination
Team collaboration
Customer relationship management
Multitasking Abilities
Self motivation
Adaptability
Relationship building
Additional Information
Well known about RBI & TRAI Norms & Regulations and also i keep updated my knowledge with current affairs and advanced skills which helps to my career growth and moralities
Timeline
Senior Relationship Officer
Axis Bank
09.2024 - 11.2025
Document Verification Executive
ANI Technologies Private Limited (OLA)
11.2021 - 04.2024
Senior Executive - Onbording
Reliance Jio Infocomm
04.2016 - 03.2021
Master of Arts - Economics
Bengaluru Central University
04.2001 -
Bachelor of Arts - B A (Economics)
Mysore University
04.2001 -