Summary
Overview
Work History
Education
Skills
Timeline
References
Generic

Zane Barker-Caine

Indianapolis

Summary

Operations supervisor with extensive experience at LabCorp, specializing in process improvement and team collaboration. Proven expertise in data analysis and project management, successfully leading cross-functional teams to enhance workflow efficiency and achieve high client satisfaction. Recognized for exceptional performance and commitment to quality assurance, consistently exceeding expectations in fast-paced, high-pressured environments. Strong relationship-building and problem-solving skills, fostering partnerships across diverse demographics and management levels.

Overview

8
8
years of professional experience

Work History

Supervisor of Operations

LabCorp
Indianapolis
08.2024 - Current
  • Coordinated interdepartmental efforts to enhance workflow and communication efficiency.
  • Identified process improvement opportunities to reduce costs and elevate service quality.
  • Led cross-functional teams to develop innovative solutions for operational efficiency gains.
  • Conducted performance reviews to provide feedback and assess team member contributions.
  • Maintained accurate records to track team progress and individual performance metrics.
  • Resolved customer complaints promptly, upholding high satisfaction ratings.
  • Implemented new technologies to automate manual processes and streamline operations.
  • Prepared reports summarizing key metrics, including performance rates and errors.

Workflow Lead

LabCorp
Indianapolis
03.2023 - 08.2024
  • Achieved project objectives and met deadlines through close collaboration with team members.
  • Conducted comprehensive research and data analysis to support strategic planning.
  • Resolved customer issues, promoting high satisfaction with knowledgeable service.
  • Managed time effectively to ensure timely completion of tasks and adherence to deadlines.
  • Led audits and tours for LabCorp facility, ensuring compliance with quality standards.
  • Developed policies and procedures that enhanced workflow efficiency within department.
  • Created Controlled Documents and a Training Document for LPS use.
  • Provided training and guidance on operational procedures to enhance team performance.

Sample Handling Assistant III

LabCorp
Indianapolis
10.2022 - 03.2023
  • Assisted in the development of new policies and procedures to improve operational efficiency.
  • Transferred from a specialty receiving department, CTX (Centralinx), to Laboratory Pre-Analytical Services, LPS.
  • A total of 25 ACE awards were presented during my time as an SHA, Sample Handling Assistant.
  • Only the employee from LPS to be honored with perfect attendance during 2022.
  • I went through the Professional Laboratory Development (PLD) program at the School of Medical Laboratory Science.
  • I began working on process improvements within the company, starting at a department level.

Sample Handling Assistant II

LabCorp
Indianapolis
07.2021 - 10.2022
  • Answered incoming calls and responded to emails, faxes, and inquiries from customers and vendors.
  • Developed positive relationships with internal customers through effective communication techniques.
  • Assisted in preparing reports, presentations, and correspondence for various departments.
  • Ensured operational status of office equipment, maintaining cleanliness and adequate supplies.
  • Archived confidential materials according to established procedures for data security.
  • Organized filing systems for documents and records to facilitate easy access.
  • Gathered and sorted data to support report preparation and file management.
  • Encouraged improved cross-department communication to enhance collaboration.

Sample Handling Assistant I

LabCorp
Indianapolis
03.2020 - 07.2021
  • Accurately entered data into databases while ensuring efficiency.
  • Handled confidential information with utmost discretion and integrity.
  • Maintained positive relationships with staff and management to foster collaboration.

Patient Care Technician

Hancock Regional Hospital
Greenfield
01.2018 - 03.2020
  • Provided compassionate support to patients and families during hospital stays.
  • Assisted with patient transfers and daily living activities, ensuring comfort and safety.
  • Administered prescribed medications under Registered Nurse supervision, maintaining compliance.
  • Conducted regular safety rounds to uphold a secure environment for patients.
  • Responded swiftly to emergencies, delivering first aid when necessary.
  • Maintained cleanliness and sterilization of medical equipment and patient areas.
  • Documented vital signs and changes in patient conditions for nursing staff review.
  • Trained new employees on proper techniques for daily care tasks.
  • Awards and recognitions, including the award-winning PETAL Award, which recognizes outstanding associates who provide patients and visitors with world-class care and compassion.

Pharmacist Technician

Wal-Mart
Muncie
01.2017 - 01.2018
  • Reviewed patient profiles for allergies, interactions, and contraindications before dispensing.
  • Controlled drug inventories through monitoring levels and verifying orders against invoices.
  • Performed administrative tasks like filing paperwork and updating patient records.
  • Delivered exceptional customer service by addressing patient questions with empathy.
  • Received verbal orders from physicians via telephone or fax for prompt processing.
  • Ensured accuracy of medication labeling prior to dispensing to patients or caregivers.
  • Refilled medications while verifying insurance benefits for cost accuracy.
  • Maintained pharmacological practices by stocking medications and monitoring supplies.

Education

Bachelor of Science - Biology and Pre-Medical Preparation

Ball State University
Muncie, IN
05.2018

High School Diploma -

Morristown Jr/Sr. High School
Morristown, IN
05.2013

Skills

  • Microsoft Office applications
  • Microsoft Word application
  • Microsoft Excel
  • Microsoft PowerPoint expertise
  • Microsoft Access software
  • Microsoft Outlook
  • Microsoft Teams software
  • Data analysis and reporting
  • Project management and leadership
  • Quality assurance and compliance
  • Customer service excellence
  • Process improvement strategies
  • Team collaboration and development
  • Conflict resolution techniques
  • Adaptability and flexibility
  • Time management skills
  • Recruitment and onboarding
  • Training and staff development
  • Operational planning and execution
  • Performance evaluation methods
  • Technology implementation strategies
  • Workflow optimization practices

Timeline

Supervisor of Operations

LabCorp
08.2024 - Current

Workflow Lead

LabCorp
03.2023 - 08.2024

Sample Handling Assistant III

LabCorp
10.2022 - 03.2023

Sample Handling Assistant II

LabCorp
07.2021 - 10.2022

Sample Handling Assistant I

LabCorp
03.2020 - 07.2021

Patient Care Technician

Hancock Regional Hospital
01.2018 - 03.2020

Pharmacist Technician

Wal-Mart
01.2017 - 01.2018

Bachelor of Science - Biology and Pre-Medical Preparation

Ball State University

High School Diploma -

Morristown Jr/Sr. High School

References

References available upon request.

Similar Profiles

CREATE PROFILE
Zane Barker-Caine